Customer Service Specialist
Beacon Communities LLC - SC, United States
Work at Beacon Communities LLC
Overview
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Overview
Job Title: Part-Time Customer Service Specialist
Location:USA
About Beacon Communities LLC
At Beacon Communities, we believe in building vibrant communities that make a difference in people’s lives. As a respected leader in affordable, market, and mixed-income housing, our goal is to create a warm, welcoming environment for our residents while delivering exceptional service. Join a mission-driven company where your work matters and your voice is heard.
Position Summary
We are looking for a friendly, organized, and service-oriented Customer Service Specialist to join our team on a part-time basis. This role is the first point of contact for residents, guests, and vendors and is instrumental in ensuring a positive customer experience at our community.
Key Responsibilities
- Greet and assist residents and visitors in a professional, courteous manner
- Respond to phone calls, emails, and walk-in inquiries promptly and accurately
- Manage service requests and ensure timely follow-up and resolution
- Maintain resident files and update CRM software with accurate information
- Support leasing and property management teams with administrative tasks
- Assist with scheduling maintenance and vendor appointments
- Help coordinate resident events and communications
- Ensure the front office and common areas remain tidy and welcoming
Qualifications
- High school diploma or equivalent required; associate degree or higher preferred
- 1+ years of customer service experience, preferably in property management, hospitality, or retail
- Strong interpersonal and communication skills
- Proficient with Microsoft Office Suite and comfortable learning new systems
- Ability to handle sensitive situations with professionalism and discretion
- Bilingual skills a plus
Seniority level
Seniority level
Entry level
Employment type
Employment type
Part-time
Job function
Job function
Administrative, Accounting/Auditing, and AnalystIndustries
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