Senior Development Consultant, Visa Rules Management

Visa, Miami FL, US

Everywhere you want to be

Client Services works with issuers, acquirers, processors, and merchants worldwide to develop and deliver the support model for Visa. This includes day-to-day operations and product support, back office support and customer performance reporting. Client Services includes the CaRDS function of Contract Management, Rules, Disputes and the Standards function which supports the structural foundation of the Visa Payments network. 

Services, including Rules management, Dispute adjudication, Contract management and external Standards Body Management, are provided to ensure the safety, security and integrity of the payment system and to support Visa clients in the development of their electronic payments business. 

This is an operational role for a seasoned individual contributor, to develop Visa Rules that meet the regulatory and strategic objectives of Visa Inc. and its Clients. This covers rules with respect to Visa Direct.

Visa Direct is a high priority digital product. Originators (senders) and Recipients (beneficiaries) derive value from real-time ‘push payment’ use cases. The Visa Direct product range is now expanded beyond push-to-card to include push-to-account, and in the future, push-to-wallet. Specialist ‘pull’ transactions designed to fund money transfers, wallets and accounts are also part of the Visa Direct portfolio. Visa Direct rules, standards and policies hold clients to our risk and compliance standards, and provide clear, consistent and transparent rules so clients can set their commercial policies and risk controls accordingly.

This role works independently under limited supervision. Work is mostly defined by the business but can be complex with respect to assessing the impact to the wider ecosystem. The role holder will influence others within the Visa Rules Management (VRM) team but mostly outside the team in other job functions with regard to the practices, policies and procedures for rule development.

This position can be based in Atlanta, GA, Austin, TX, or Miami, FL.

Essential Duties

Specifically, the VRM team establishes and enforces common interoperable rules and standards for our products and services by which clients must operate their Visa programs globally. 

This position is responsible for the development of Visa Direct Rules, including understanding the downstream impacts of business function sponsor proposals for new or updated products, systems, services, programs or other initiatives regarding the client legal agreement. The role will facilitate global rules or rules for other regions as required.

The role ensures that all drafted rules are consistent with current Visa philosophy while adapting to market-driven change. The role must ensure that all materials meet department standards of quality and are delivered to the Visa Rules Committee (VRC) for approval.

The role requires guiding business function sponsors through the process of concept,
development, review, approval and publication. In addition, the role ensures that all
appropriate approvals are obtained from other Visa Committees, as appropriate, as well
as ensuring all such processes are documented and managed within the global

The incumbent will also provide Clients, Visa staff and any regulatory bodies,
as needed, with accurate interpretation and analysis of Visa Direct Rules in response to
inquiries, and as a full project team member for assigned projects as required.

Role specifics cover:

  • Responsible for ensuring Visa Direct Rules reflect the goals and strategy for Visa Inc.

  • Delivery of advice and interpretation on all regulatory matters, as documented in the Visa Direct Rules, to Clients and staff

  • Management of multiple revision topics with business sponsors at any one time, prioritizing as appropriate, and providing direction to staff in Visa Direct business function

  • Accountable for ensuring the Visa Direct Rules are easy to understand and do not leave Visa open to any unintended consequences

  • Primarily responsible for the development of new and revised Visa Direct Rules and secondarily for processing waivers

  • Support of the Visa Rules Committee Due Diligence and Governance Process

  • Review of Visa Business News (VBN’s) with regard to Visa Direct Rules prior to release

  • Management and assistance in the publication of the Visa Direct Rules through the Visa Publication Tool

  • Development assistance for Supplemental Requirements to the Visa Direct Rules that are also contractually binding

  • Development of Redacted Disclosure Regulations for the public version of the Visa Direct Rules

  • Communication of waiver approvals to impacted clients

  • Support the development and maintenance of departmental processes and procedures

  • Must manage independently to priorities liaising with business functions as required based on Visa strategy and key business drivers

  • Represent Visa Rules Management team within the global and regional offices to ensure Visa global initiatives and best practices are effectively introduced

  • Make recommendations and proposals with respect to Visa Direct Rules to the wider team or to multi-disciplinary cross-functional teams


This is a hybrid position. Hybrid employees can alternate time between
both home and office. Employees in hybrid roles are expected to work from the office three days a week, Monday (Sunday in some countries where Sunday is the start of the week) and Wednesdays. Wednesdays are designated as in-office collaboration days. The third day in the office will be decided based on team needs and determined in partnership with senior leadership. 

Basic Qualifications:

  • 8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
  • Extensive work experience with a Bachelor’s degree or equivalent
  • Strong interpersonal skills and proven abilities in negotiating with and influencing customers and staff at all levels
  • Excellent written and verbal communication skills to convey complex topics in “Plain English”
  • Strong analytical aptitude and demonstrated track record of working with business information to develop business-oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions
  • Experience gathering business requirements and translating needs into successful deliverables
  • Technical writing experience with strong attention to detail and organizational skills.
  • Ability to effectively work under pressure, self-challenging and adhering to tight deadlines
  • Ability to set priorities and manage expectations, and work both as part of a team and independently

Preferred Experience:

  • 9 or more years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
  • Extensive experience in Visa, a Membership organization, card industry or equivalent
  • Awareness and understanding of Visa and Client / Industry business priorities
  • Understanding of Visa products, services and systems, including Push Payments
  • Knowledge of the Visa Rules
  • Working (intermediate) knowledge of Microsoft Office and SharePoint
  • Knowledge of Madcap Flare (Authoring Software)

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

About Visa

Visa Inc. (NYSE: V) is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and secure payment network - enabling individuals, businesses and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of connected commerce on any device, and a driving force behind the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.


Want to learn more about Visa? Visit Visa's website.