Manager, Business Recruiting (EMEA)

Intercom, Dublin, Ireland

We are making business personal

Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What's the opportunity? 🤔

This is a unique opportunity to join Intercom at a really exciting point in our growth journey. In this role, you will lead Intercom’s EMEA Business Recruiting team based in Dublin. You will drive initiatives in support of our vision while providing strategic guidance to the business across our EMEA Sales, Customer Support, Marketing and G&A teams.  You will exhibit and drive our team values of growth mindset & collaboration, striving for impact, and combining intuition and data to make informed decisions.

What will I be doing? 🚀

  • Coach, empower, and invest in the development of a high-performing team who demonstrates our values and drive towards recruitment delivery. 
  • Partner across the Recruiting and People Leadership teams to design and implement functional and global recruiting strategies and initiatives. 
  • Build and nurture relationships with senior leaders as a trusted talent advisor and provide consultative partnership throughout the organization on all aspects of recruitment. 
  • Contribute to building a talent brand strategy that helps attract top talent and execute against the recruitment marketing initiatives for the EMEA GTM and G&A teams. 
  • Analyze data and metrics to strategically support business objectives and provide visibility to stakeholders on hiring trends and insights. 
  • Be responsible for the recruitment delivery of your team.  
  • Build and iterate clear recruiting diversity strategies alongside cross functional partners. 

What skills do I need? 📖

  • 7+ years of recruiting experience ideally in a high growth technology environment. 
  • 3+ years of people management experience in recruiting. 
  • Proven ability partnering with senior leaders to solve recruiting challenges and design and implement talent attraction strategies, ideally for Sales, Marketing and G&A teams. 
  • Experience leading, coaching and developing recruiters and empowering your team to exceed hiring goals.You are passionate about unlocking and maximising your team's potential. 
  • Experience managing and executing strategic cross functional projects and initiatives.  
  • Deep knowledge and understanding of the EMEA Talent Market. 
  • Exhibits our team values including growth mindset, collaboration, striving for impact, and combining intuition and data to make informed decisions

Benefits 😍

  • We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

About Intercom

The way businesses talk to people online is broken. Intercom is fixing it. Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email. Today more than 20,000 businesses use Intercom to connect with a billion people worldwide. Intercom has raised $116M in venture funding, and has 350+ employees across its San Francisco headquarters, Dublin R&D office, and recently opened Chicago office.


Want to learn more about Intercom? Visit Intercom's website.