Insight Global
REMOTE Tier II NOC Technician
Insight Global, Denver, Colorado, United States, 80285
Insight Global is looking for a Global Network Operations NOC III to provide advanced technical support and maintain network products and services. This role involves performing diagnostics, creating maintenance requests, and coordinating with the NCC and TAC to ensure network health. The candidate will work independently under minimal supervision and handle a variety of moderately difficult assignments requiring innovation and judgment. Responsibilities include troubleshooting, vendor management, running network scripts, and providing technical guidance to staff. The position requires a minimum of five years in a service provider role, proficiency with SONET/DWDM configurations.
This person can work remote anywhere in the United States and there is a Day and Night Shift and flexibility is essential to support after-hours maintenance requests. This position is looking to pay 35-42/hr based on skills and experience as well as benefits are offered through Insight Global while on contract.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
2+ years of experience as a NOC Technician
2 + years of customer service experience (preferably in the NOC)
Knowledge of Ciena, Infinera, Nokia, Cisco, Fujitsu SONET and DWDM equipment
Strong communication skills to communicate with technicians on fixes
Nice to Have Skills & Experience
Salesforce, ServiceNow, SiteTracker
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
This person can work remote anywhere in the United States and there is a Day and Night Shift and flexibility is essential to support after-hours maintenance requests. This position is looking to pay 35-42/hr based on skills and experience as well as benefits are offered through Insight Global while on contract.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
2+ years of experience as a NOC Technician
2 + years of customer service experience (preferably in the NOC)
Knowledge of Ciena, Infinera, Nokia, Cisco, Fujitsu SONET and DWDM equipment
Strong communication skills to communicate with technicians on fixes
Nice to Have Skills & Experience
Salesforce, ServiceNow, SiteTracker
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.