IT Support Specialist (TIER 1) - Intern

Logical Systems, LLC, a systems integrator in industrial controls engineering, is hiring an IT Support Specialist (TIER 1) Intern in Memphis, TN. OPPORTUNITY: As an IT Support Specialist Intern in our Memphis office you will drive the success of the organization by providing a broad range of technical support services to individuals within the organization. This position will report to the IT Administrator and will enjoy a supportive infrastructure that provides you with the tools to ensure your success. DUTIES : Acts as first point of contact for Information Technology department, receiving requests for IT Support, equipment requisitions, and user queries. Resolves IT support requests received from users, works directly with users in person, on the phone, or via messaging apps. Escalates support request as needed in keeping with IT policies. Documents support request with actions taken and resolution. Installs and troubleshoots workstations, software, and other IT hardware as required. Communicates technical information to non-technical users in a clear and understandable manner. Works with Vendors and 3rd parties as needed to support IT operations. QUALIFICATIONS AND REQUIREMENTS: Actively pursuing Associates or Certificate in Information Technology or related field Must be in the last 2 semesters/quarters of program or recently completed. Exposure to or familiarity with: Windows Active Directory Domain environments. Windows Server through 2022. Windows 10 and 11 OS. Windows Server Active Directory, DHCP, DNS. Strong written and verbal communication skills. Ability to work in a Team environment. Successful candidates will be exposed to and receive training in the following: Microsoft Office 365 environments. Microsoft Teams, SharePoint Online, Outlook, Word. Networking, IPV4, NICs, Switches. Virtualization and Virtual Machines (VMs). IT Troubleshooting and problem solving.