Service Desk Technician

Description:Senior BT Technicians play a critical role in supporting the productivity and success of our company's internal users by providing timely technical support and troubleshooting for the organization's end-user hardware and software. They act as subject matter experts, resolve complex IT issues and ensure the smooth operation of the company's technology systems.Primary Responsibilities:Senior BT Technicians act as customer advocates by owning end-user trouble tickets and requests they receive until they are concluded. They sometimes act as intermediaries between their customers and BT staff or third-party support to deliver efficient and effective solutions to end-users. To meet Service Level Agreements (SLAs), Senior BT Technicians must be able to close tickets and respond to user requests, questions, and comments promptly using the Zendesk ticketing system. Managing and resolving issues efficiently is essential to maintaining the organization's high customer service and support standards.A Senior BT Technician must be able to do the following:• Troubleshoot and resolve IT issues in person, via phone, or remotely.• Install, diagnose, repair, maintain, and upgrade hardware and software for end-users.• Assist with printer and conference room system maintenance and support.• Set up workstations with computers and necessary peripheral devices.• Work on project teams to assist with complex BT projects.• Fill hardware and software requests.• Manage check-out hardware.• Maintain computer-related supplies.• Travel to other Freese and Nichols offices as required.• Perform limited system maintenance and administrative tasks under the direction of Systems Administrators.• Provide support to systems administrators, developers, database administrators, and BT production staff.In addition to the responsibilities above, Senior BT Technicians have individually assigned roles and responsibilities, which may include maintaining standards for end-user equipment and configuration, conference room configuration and management, print server configuration and management, or non-privileged user account creation and management.Skills:Help desk support, Troubleshooting, Service desk, Windows 10, Office 365, Customer service, Active directory, zendeskTop Skills Details:Help desk support, Troubleshooting, Service desk, Windows 10,Office 365,Customer service, Active directoryBenefitshttps://www.teksystems.com/en/careers/benefits

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.