Long John Silver's
Shift Manager
Long John Silver's, Muncie, Indiana, United States, 47303
The
Shift Manager
runs shifts, leads Crew Members, and is a part of the restaurant management team. The Shift Manager shares accountability with the restaurant management team for all restaurant's operations focusing on satisfying guests, developing crew members, and growing sales and profits.
Duties and Responsibilities:
SERVICE
Ensures 100% satisfaction for all LJS guestsSolves customer concerns immediately utilizing BAM! and ensures they leave happy and satisfiedPEOPLE/CULTURE
Assist management team in collecting Voice of the Customer (VOC) feedbackMotivates Crew Members to perform at or above expected performance levelsEnsures staffing levels meet guest service requirements at all timesTreats all Crew Members with respect while fostering a sense of teamwork and accountabilityAccountable for positive engagement at every guest encounterPRODUCT
Ensures all ingredients and menu items are properly stored, handled, prepared and presented with the greatest concern for food safety, accuracy, quality, and guest satisfactionPositively impacts profitability by effectively managing product projections and controlling wasteProvides, to every guest, a "come-back quality" service and taste experiencePLACE
Maintains a clean, safe, and comfortable environment for guests and Crew MembersClean as you go mentality - Ensure the restaurant's interior and exterior, including furnishings and equipment, are clean and in excellent working condition at all timesProvides an environment that encourages guests to returnLEADERSHIP
Provides encouragement to Crew Members, including communicating team goals and identifying areas for new training or skill checksAssists management with hiring processes and new Crew member trainingAnswers Crew Member questions, helps with Crew Member problems, and oversees Crew Member work for quality and guideline complianceCommunicates deadlines and sales goals to Crew MembersDevelops strategies to promote Crew Member adherence to company regulations and performance goalsLearn to forecast sales, create work schedules, order and track inventory, and complete required performance reportsEnsure cash control, security, safety and food quality standards are consistently met*Performs other duties as assigned by restaurant management
Role Requirements
Must be 18 years of age or olderHigh School Diploma or EquivalentMinimum of 3 months experience performing as a Crew MemberPassed Shift Manager Readiness ChecklistMust have reliable transportation and the ability to work rotating shiftsTake absolute pride in everything you doValue customer service and hold the ability to positively impact guests' experienceWork well in a fast-paced environmentPractice high quality food and cleanliness standardsBring an upbeat energy and positive attitude to the teamHas a commitment to timeliness and a sense of urgencyAbility to read and interpret a variety of instructions furnished in written, oral, diagram and schedule formAbility to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ration and percentAbility to solve practical problems and deal with a variety of variables in situations where minimal standardization existsPhysical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential requirements of the role.
While performing the duties of this role, the employee is regularly required to:
Work for several hours in a standing positionTalk and hear; Communicate with Crew members and guestsHandle, feel and reach with arms and handsSit, climb, and balanceStoop, kneel, crouch, and crawlLift and move up to 50 poundsWorking Conditions
The work environment characteristics describe here are representative of those an employee could encounter will performing the duties and responsibilities of this role.
Exposure to cooking fumesModerate noise levelExposure to heat and hot cooking equipment
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Shift Manager
runs shifts, leads Crew Members, and is a part of the restaurant management team. The Shift Manager shares accountability with the restaurant management team for all restaurant's operations focusing on satisfying guests, developing crew members, and growing sales and profits.
Duties and Responsibilities:
SERVICE
Ensures 100% satisfaction for all LJS guestsSolves customer concerns immediately utilizing BAM! and ensures they leave happy and satisfiedPEOPLE/CULTURE
Assist management team in collecting Voice of the Customer (VOC) feedbackMotivates Crew Members to perform at or above expected performance levelsEnsures staffing levels meet guest service requirements at all timesTreats all Crew Members with respect while fostering a sense of teamwork and accountabilityAccountable for positive engagement at every guest encounterPRODUCT
Ensures all ingredients and menu items are properly stored, handled, prepared and presented with the greatest concern for food safety, accuracy, quality, and guest satisfactionPositively impacts profitability by effectively managing product projections and controlling wasteProvides, to every guest, a "come-back quality" service and taste experiencePLACE
Maintains a clean, safe, and comfortable environment for guests and Crew MembersClean as you go mentality - Ensure the restaurant's interior and exterior, including furnishings and equipment, are clean and in excellent working condition at all timesProvides an environment that encourages guests to returnLEADERSHIP
Provides encouragement to Crew Members, including communicating team goals and identifying areas for new training or skill checksAssists management with hiring processes and new Crew member trainingAnswers Crew Member questions, helps with Crew Member problems, and oversees Crew Member work for quality and guideline complianceCommunicates deadlines and sales goals to Crew MembersDevelops strategies to promote Crew Member adherence to company regulations and performance goalsLearn to forecast sales, create work schedules, order and track inventory, and complete required performance reportsEnsure cash control, security, safety and food quality standards are consistently met*Performs other duties as assigned by restaurant management
Role Requirements
Must be 18 years of age or olderHigh School Diploma or EquivalentMinimum of 3 months experience performing as a Crew MemberPassed Shift Manager Readiness ChecklistMust have reliable transportation and the ability to work rotating shiftsTake absolute pride in everything you doValue customer service and hold the ability to positively impact guests' experienceWork well in a fast-paced environmentPractice high quality food and cleanliness standardsBring an upbeat energy and positive attitude to the teamHas a commitment to timeliness and a sense of urgencyAbility to read and interpret a variety of instructions furnished in written, oral, diagram and schedule formAbility to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ration and percentAbility to solve practical problems and deal with a variety of variables in situations where minimal standardization existsPhysical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential requirements of the role.
While performing the duties of this role, the employee is regularly required to:
Work for several hours in a standing positionTalk and hear; Communicate with Crew members and guestsHandle, feel and reach with arms and handsSit, climb, and balanceStoop, kneel, crouch, and crawlLift and move up to 50 poundsWorking Conditions
The work environment characteristics describe here are representative of those an employee could encounter will performing the duties and responsibilities of this role.
Exposure to cooking fumesModerate noise levelExposure to heat and hot cooking equipment
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.