AutoAlert
Account Manager-Multiple Locations
AutoAlert, Kansas City, Missouri, United States, 64101
Description
Account Manager (Multiple Locations)
Location - Remote
Working Group - 1
Travel Required - Once Per Quarter Minimum and as Necessary
Salary Range$50,000 - $80,000 + Commission
Classification - Exempt
Leadership Level - GS 5 to GS 7
AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline.
About AutoAlert
AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002, AutoAlert is the leading automotive software and data mining provider, enhancing customer relationships that lead to repeat sales, service, and increased loyalty. AutoAlert's mission is to empower innovative automotive partnerships to improve data-driven customer experiences. AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications.
Role Description
The Account Manager is a remote consultative, proactive engagement position with the primary responsibility of client retention and success. You are responsible for enhancing client knowledge and usage of the AutoAlert platform(s) in a consultative and empowered, pro-active approach. You will be charged with client retention, market growth, and maintaining strong relationships with your assigned dealer partners.
You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals with the overall goal of increasing brand favorability, customer engagement and advocacy, and revenue growth.
Assume lead point of contact for dealership once dealership has launchedBuild relationships across key stakeholders in the dealership including Dealer Principal, General Manager, BDC Manager, General Sales Manager, Service Director, and moreMonitor dealership metrics, ROI reporting, and opportunities for utilization with the Dealer Principal or General Manager demonstrating the value of AutoAlertConsult and strategize with client leadership on a monthly basisEnhance client knowledge and usage of the AutoAlert programsHold dealerships accountable for utilizationsEnsure plans for AutoAlert training within the dealerships are completed and accounts are properly maintainedComplete all relevant administration of paperwork and/or reports required by the dealership and in compliance with AutoAlert's established policies and proceduresProvide best practices and troubleshooting suggestionsEducate and assist clients how to properly utilize AutoAlert resources and guide customers to the appropriate location for trainingEnsure monthly collaboration with dealership leaders, confirming Digital Portal accuracy for affiliated direct mailAct as liaison within territory to internal sales counterparts, identifying new opportunities through organic referralsAssist Accounting team with billing inquiries, invoicing, and accounts receivablePartner with Training team in completing training sessions as neededOther duties as assigned
Your Impact and Experience
Bachelor's degree preferredMinimum 5+ years of high-level automotive experience preferredCustomer service/support experience preferredStrong computer software literacyKnowledge of market and competitionConsistent track record of achieving personal and team goalsAbility to grow business in a strategic manner including communication generationDemonstrated ability to engage customers across platforms (video, email, webinar, etc.), maintaining a high standard of confidentiality, organization, and documentationAbility to work cooperatively and collaboratively with all levels of the organization to maximize performance, creativity, problem solving and resultsAdapt in a positive manner to changing priorities and remain calm in a fast-paced environmentExcellent customer-facing soft skills to interact with internal and external customers
Supervisory Responsibilities
This position has no direct supervisory responsibilities but works with other team members inside and outside of the department.
Across all teams, we look for the following values:
Be a Role ModelBe Passionate About our Partners' SuccessOwn Working TogetherDeliver Results
Living the AutoAlert values is core to all team members' success. We welcome and encourage all people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer, focused on providing a positive place for you to grow your career.
Accommodations
If you require assistance applying for open positions, please reach out to Human Resources at hr@autoalert.com.
Benefits
AutoAlert provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada. AutoAlert reserves the right to alter benefits offerings at will.
Posting Statement
AutoAlert is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
AutoAlert does not accept unsolicited headhunter and agency resumes. AutoAlert will not pay any third-party agency or company that does not have a signed agreement with AutoAlert.
We are unable to sponsor H1-B Visas at this time.
Account Manager (Multiple Locations)
Location - Remote
Working Group - 1
Travel Required - Once Per Quarter Minimum and as Necessary
Salary Range$50,000 - $80,000 + Commission
Classification - Exempt
Leadership Level - GS 5 to GS 7
AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline.
About AutoAlert
AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002, AutoAlert is the leading automotive software and data mining provider, enhancing customer relationships that lead to repeat sales, service, and increased loyalty. AutoAlert's mission is to empower innovative automotive partnerships to improve data-driven customer experiences. AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications.
Role Description
The Account Manager is a remote consultative, proactive engagement position with the primary responsibility of client retention and success. You are responsible for enhancing client knowledge and usage of the AutoAlert platform(s) in a consultative and empowered, pro-active approach. You will be charged with client retention, market growth, and maintaining strong relationships with your assigned dealer partners.
You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals with the overall goal of increasing brand favorability, customer engagement and advocacy, and revenue growth.
Assume lead point of contact for dealership once dealership has launchedBuild relationships across key stakeholders in the dealership including Dealer Principal, General Manager, BDC Manager, General Sales Manager, Service Director, and moreMonitor dealership metrics, ROI reporting, and opportunities for utilization with the Dealer Principal or General Manager demonstrating the value of AutoAlertConsult and strategize with client leadership on a monthly basisEnhance client knowledge and usage of the AutoAlert programsHold dealerships accountable for utilizationsEnsure plans for AutoAlert training within the dealerships are completed and accounts are properly maintainedComplete all relevant administration of paperwork and/or reports required by the dealership and in compliance with AutoAlert's established policies and proceduresProvide best practices and troubleshooting suggestionsEducate and assist clients how to properly utilize AutoAlert resources and guide customers to the appropriate location for trainingEnsure monthly collaboration with dealership leaders, confirming Digital Portal accuracy for affiliated direct mailAct as liaison within territory to internal sales counterparts, identifying new opportunities through organic referralsAssist Accounting team with billing inquiries, invoicing, and accounts receivablePartner with Training team in completing training sessions as neededOther duties as assigned
Your Impact and Experience
Bachelor's degree preferredMinimum 5+ years of high-level automotive experience preferredCustomer service/support experience preferredStrong computer software literacyKnowledge of market and competitionConsistent track record of achieving personal and team goalsAbility to grow business in a strategic manner including communication generationDemonstrated ability to engage customers across platforms (video, email, webinar, etc.), maintaining a high standard of confidentiality, organization, and documentationAbility to work cooperatively and collaboratively with all levels of the organization to maximize performance, creativity, problem solving and resultsAdapt in a positive manner to changing priorities and remain calm in a fast-paced environmentExcellent customer-facing soft skills to interact with internal and external customers
Supervisory Responsibilities
This position has no direct supervisory responsibilities but works with other team members inside and outside of the department.
Across all teams, we look for the following values:
Be a Role ModelBe Passionate About our Partners' SuccessOwn Working TogetherDeliver Results
Living the AutoAlert values is core to all team members' success. We welcome and encourage all people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer, focused on providing a positive place for you to grow your career.
Accommodations
If you require assistance applying for open positions, please reach out to Human Resources at hr@autoalert.com.
Benefits
AutoAlert provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada. AutoAlert reserves the right to alter benefits offerings at will.
Posting Statement
AutoAlert is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
AutoAlert does not accept unsolicited headhunter and agency resumes. AutoAlert will not pay any third-party agency or company that does not have a signed agreement with AutoAlert.
We are unable to sponsor H1-B Visas at this time.