Trane Technologies
Services Manager
Trane Technologies, Gaithersburg, Maryland, us, 20883
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world.
As part of Trane Technologies' Life Science Solutions, Diversified Laboratory Repair®
is not just a laboratory equipment service company; we are the pioneers of innovative life science solutions for laboratories and research facilities. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Diversified Laboratory Repair
is currently seeking a
Services Manager
in the
Gaithersburg, MD
area.
Why join the Diversified Laboratory Team:
Competitive Pay:
Highly competitive and comprehensive total compensation program. Overtime opportunities are available.
Benefits:
Medical, dental, vision, 401k with up to 6% matching, core company contribution of 2%, 9 paid holidays, 3 floating holidays, 15 days of vacation time, and more!
Career Advancement:
opportunities for career development and promotions as well as a tuition coverage for industry certifications and education
Perks:
Newer company vehicle, gas card, high speed laptop, smartphone, tools provided, uniforms, PPE and safety boot allowance.
Independent Work Days:
At Trane, we trust you to get the job done right. Most days, you'll be dispatched from your house and can enjoy working independently in the field!
Responsibilities:
Manage a team of field service refrigeration technicians, providing leadership for all service activities. This includes emergency repair, preventive maintenance, service agreements, turnkey projects, validation services, and any future service offerings. Achievement of target objectives for service KPIs including revenue, margin, retention, compliance, quality, and utilization. Hire, retain, develop, train, coach, lead, and motivate a talented, diverse workforce for optimal results. Responsible for the performance of the service team and accountable for the strategy and achievement of specific objectives. Partner across the organization to ensure service customers have an optimal experience. Continuously improve processes to increase utilization rates to meet customer demands or business needs. Coordinate closely with leadership team to unlock profitable growth while maintaining service quality excellence. Gain strong command of customer needs and market opportunities to position our solutions, and to provide input into the larger organization's future roadmaps and plans. Preferred Competencies:
Business acumen - ability to identify and activate levers to create business and customer value from technical services. Collaborative spirit - ability to work well with service technicians, customers, and leadership. Operational acumen - ability to manage numerous resources to maximize productivity and business outcomes. Technical expertise - ability to identify solutions to challenging technical issues. Qualifications:
A minimum of 5 years' experience in field service, preferably in a technical, cold storage or laboratory environment. Demonstrated experience achieving strong results for customer and business outcomes. Technical credentials, or equivalent combination of education and experience. Leadership experience desired. Compensation- $99-$127K depending on skills/experience.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
As part of Trane Technologies' Life Science Solutions, Diversified Laboratory Repair®
is not just a laboratory equipment service company; we are the pioneers of innovative life science solutions for laboratories and research facilities. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Diversified Laboratory Repair
is currently seeking a
Services Manager
in the
Gaithersburg, MD
area.
Why join the Diversified Laboratory Team:
Competitive Pay:
Highly competitive and comprehensive total compensation program. Overtime opportunities are available.
Benefits:
Medical, dental, vision, 401k with up to 6% matching, core company contribution of 2%, 9 paid holidays, 3 floating holidays, 15 days of vacation time, and more!
Career Advancement:
opportunities for career development and promotions as well as a tuition coverage for industry certifications and education
Perks:
Newer company vehicle, gas card, high speed laptop, smartphone, tools provided, uniforms, PPE and safety boot allowance.
Independent Work Days:
At Trane, we trust you to get the job done right. Most days, you'll be dispatched from your house and can enjoy working independently in the field!
Responsibilities:
Manage a team of field service refrigeration technicians, providing leadership for all service activities. This includes emergency repair, preventive maintenance, service agreements, turnkey projects, validation services, and any future service offerings. Achievement of target objectives for service KPIs including revenue, margin, retention, compliance, quality, and utilization. Hire, retain, develop, train, coach, lead, and motivate a talented, diverse workforce for optimal results. Responsible for the performance of the service team and accountable for the strategy and achievement of specific objectives. Partner across the organization to ensure service customers have an optimal experience. Continuously improve processes to increase utilization rates to meet customer demands or business needs. Coordinate closely with leadership team to unlock profitable growth while maintaining service quality excellence. Gain strong command of customer needs and market opportunities to position our solutions, and to provide input into the larger organization's future roadmaps and plans. Preferred Competencies:
Business acumen - ability to identify and activate levers to create business and customer value from technical services. Collaborative spirit - ability to work well with service technicians, customers, and leadership. Operational acumen - ability to manage numerous resources to maximize productivity and business outcomes. Technical expertise - ability to identify solutions to challenging technical issues. Qualifications:
A minimum of 5 years' experience in field service, preferably in a technical, cold storage or laboratory environment. Demonstrated experience achieving strong results for customer and business outcomes. Technical credentials, or equivalent combination of education and experience. Leadership experience desired. Compensation- $99-$127K depending on skills/experience.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.