Crisis Management Team Lead, Vice President

Do you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.This role will lead the Crisis and Critical Incident Management and the Incident Management and Communications teams, leading incident response and management for escalated incidents requiring corporate level support. The role will lead incident response teams that engage with all lines of business to understand impacts, implementation of workarounds, coordinate communications as well as post incident reviews.RESPONSIBILITIES:Oversee the day to day operations of the crisis and critical incident response programProvide centralized management, communications coordination and support for escalated incidents impacting the Americas. Integrate with global and regional incident response teams.Management of crisis and critical incident response program staffPrimary lead for incidents that escalate to crisis level, working with the lines of business and corporate functions on identifying impacts, mitigating actions, requirements for resources, post incident reviews, and communications coordination to both internal and external stakeholdersThreat/risk monitoring, incident response, communications, post incident review, and findings management processes, as well as testing/training/awareness actions for incidentsMaintain integration and communication with other incident response processes including cyber, Treasury, security, technology and privacyPartnership with other incident response teams and processes as well as local incident response teams for all entities in the AmericasFor incidents that rise to the level of requiring notification to regulators, facilitates communications through the Regulatory Affairs OfficeManagement and facilitation of crisis management exercises and trainingProvide support for strategic business continuity initiatives with a focus on crisis and critical incident responseEnsure all regulatory requirements (e.g. FFIEC, OCC, FRB), are adhered toPerform risk assessments, identify issues and/or control gaps, analyze gaps, document and report findings, and recommend remediation plans to managementOversee remediation of actions for risks exposed by incidentsIdentify opportunities for process improvements and program maturitySupport internal incident response education and best practices sharing with peers and colleagues, as well as third party education & awareness, as neededDrive the socialization, adoption, consistency, appropriate implementation, and ongoing maintenance of the enterprise incident response framework, as well as crisis and critical incident response program policies, standards, methods, etc. with stakeholdersDrive crisis and critical incident response efforts to increase efficiency and ensure alignment with enterprise risk management practicesFacilitate integration of second line frameworks, policies and standards into crisis and critical incident response proceduresAssess policy/standard/procedure compliance relating to controls design and effectiveness, testing processes, testing results, and sample-based testingProvide support for internal audits and regulatory examsQUALIFICATIONS:5+ years’ experience in Crisis Management as applied in a business and technical environment in the banking or financial industry preferred2+ years’ experience managing a teamBCM and automated notification system software experience is a plusStrong practical Business Continuity, Disaster Recovery, and Crisis Management experience as applied in a business and technical environment in the banking or financial industry preferred.Demonstrated knowledge in activities related to crisis and emergency management.Demonstrated strong skills in applying Business Continuity and Disaster Recovery planning principles to various levels (staff, management and executive) of the companyUnderstanding and ability to apply policies/procedures, laws and regulations, and regulatory requirements including but not limited to: Federal Financial Institutions Examinations Council (FFIEC), Office of the Comptroller of the Currency (OCC), Financial Industry Regulatory Authority (FINRA), Federal ReserveExcellent project management skills, including task identification, project planning, and ability to understand scope of recovery efforts, ability to coordinate critical activities during continuity exercises and events, and proficiency with tools required to pull project together.Advanced analytical skillsAdvanced level skills in MS Excel, Word, and PowerPointThe typical base pay range for this role is between $125K - $160K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA).We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

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