Collabera
Operations Support Administrator
Collabera, Santa Rosa, California, us, 95402
Description
HomeSearch JobsJob Description
Operations Support Administrator
Contract: Santa Rosa, California, US
Salary: $22.00 Per Hour
Job Code: 353501
End Date: 2024-10-05Days Left: 3 days, 3 hours left
Apply
To discuss more about this job opportunity, please reach out to Himanshu Kumar Singh(LinkedIn URL - https://www.linkedin.com/in/himanshu-kumar-singh-57b782258/ ) , email your updated resume at Email - himanshu.ksingh@collabera.com or give me a call at (425) 403-0902. Thank you!
Pay Range -
$20 - $22/hour
Industry -
Medical Device
Location -
Santa Rosa, CA 95403
Shift
- 7:30 am to 4:00 pm
Job DescriptionResponsible for timely execution of new account set-ups and ongoing postimplementation account updates across multiple software platforms and databases for Toxicology Government Services clients with attention to data accuracy and documentation needs.Ongoing, proactive monitoring of the Customer Service queue system in order to take new tickets and deliver consistent follow-up on existing/pending tickets for timely ticket completion in line with key performance indicator (KPI) expectations.Identify, document, escalate, and resolve problems as they arise.Work with Implementation Specialist Lead to review and revise the necessary Implementation processes and internal guidelines related to client account administration procedures for improved effectiveness, efficiency and customer satisfaction.Work with counterparts in the Sales, Customer Support, IT, Finance and Toxicology Support teams to maintain accurate client data in the system.Meet and maintain productivity, quality and attendance performance metrics.Other duties and special projects as may be assigned.Required:
High school graduate with two to three years related experience and/or training; or equivalent combination of education and experience. Four-year degree from accredited college or university preferred but not required.Strong organizational skills are critical, including attention to detail and multitasking skills.Must be able to manage several open issues and continue to work them until closed with resolution while also potentially working on special projects.Experience with corporate culture along with an excellent customer service mentality.Must possess adequate keyboarding skills necessary for quick, efficient data entry.Proficiency in Excel, Word and Outlook essential.Salesforce CFM knowledge preferred.Excellent verbal and written communication skills.Exceptional time management and analytical skills, as well as an ability to self-motivated.Positive and helpful attitude.Strong initiative and attention to detail.Job Requirement
SalesforceData EntryCustomer SupportKeyboardingOperationsProject AssistantReach Out to a RecruiterRecruiterEmailPhoneHimanshu Singhhimanshu.ksingh@collabera.com
Apply Now
HomeSearch JobsJob Description
Operations Support Administrator
Contract: Santa Rosa, California, US
Salary: $22.00 Per Hour
Job Code: 353501
End Date: 2024-10-05Days Left: 3 days, 3 hours left
Apply
To discuss more about this job opportunity, please reach out to Himanshu Kumar Singh(LinkedIn URL - https://www.linkedin.com/in/himanshu-kumar-singh-57b782258/ ) , email your updated resume at Email - himanshu.ksingh@collabera.com or give me a call at (425) 403-0902. Thank you!
Pay Range -
$20 - $22/hour
Industry -
Medical Device
Location -
Santa Rosa, CA 95403
Shift
- 7:30 am to 4:00 pm
Job DescriptionResponsible for timely execution of new account set-ups and ongoing postimplementation account updates across multiple software platforms and databases for Toxicology Government Services clients with attention to data accuracy and documentation needs.Ongoing, proactive monitoring of the Customer Service queue system in order to take new tickets and deliver consistent follow-up on existing/pending tickets for timely ticket completion in line with key performance indicator (KPI) expectations.Identify, document, escalate, and resolve problems as they arise.Work with Implementation Specialist Lead to review and revise the necessary Implementation processes and internal guidelines related to client account administration procedures for improved effectiveness, efficiency and customer satisfaction.Work with counterparts in the Sales, Customer Support, IT, Finance and Toxicology Support teams to maintain accurate client data in the system.Meet and maintain productivity, quality and attendance performance metrics.Other duties and special projects as may be assigned.Required:
High school graduate with two to three years related experience and/or training; or equivalent combination of education and experience. Four-year degree from accredited college or university preferred but not required.Strong organizational skills are critical, including attention to detail and multitasking skills.Must be able to manage several open issues and continue to work them until closed with resolution while also potentially working on special projects.Experience with corporate culture along with an excellent customer service mentality.Must possess adequate keyboarding skills necessary for quick, efficient data entry.Proficiency in Excel, Word and Outlook essential.Salesforce CFM knowledge preferred.Excellent verbal and written communication skills.Exceptional time management and analytical skills, as well as an ability to self-motivated.Positive and helpful attitude.Strong initiative and attention to detail.Job Requirement
SalesforceData EntryCustomer SupportKeyboardingOperationsProject AssistantReach Out to a RecruiterRecruiterEmailPhoneHimanshu Singhhimanshu.ksingh@collabera.com
Apply Now