University of Minnesota
On-site Desktop Support Specialist
University of Minnesota, Minneapolis, Minnesota, United States, 55400
Apply for Job Job ID 364955Location Twin CitiesJob Family Information TechnologyFull/Part Time Full-TimeRegular/Temporary RegularJob Code 8631IMEmployee Class Civil ServiceAdd to Favorite Jobs Email this JobAbout the Job
The on-site Desktop Support Specialist plays a vital role in ensuring the smooth operation of technology resources within the College of Design. College of Design through rigorous commitments to creativity, diversity, and advancing technologies, the College of Design uses innovation and education to address emerging issues, identify problems, frame creative approaches, and generate solutions - all while adhering to socially responsible, sustainable principles and inclusive, collaborative design processes.This position provides front-line technical assistance to students, faculty, and staff, supporting their academic and professional endeavors. The specialist will troubleshoot hardware and software issues, maintain classroom technology, assist with computer deployments, and contribute to the overall IT infrastructure of the college.Responsibilities:Job Classification: 8631IM - IT Pro 1Reports to: IT Manager (College of Design)Salary Range: $58,000 - $68,00040% End-User Support:Provide timely and effective technical support to students, faculty, and staff, addressing hardware and software issues related to desktops, laptops, mobile devices, and peripherals.Assist with account management, software installations, and troubleshooting network connectivity problems.Maintain a high level of customer service and professionalism in all interactions.
15% Classroom Technology Support:Ensure the proper functioning of audiovisual equipment, projectors, smart boards, and other classroom technologies.Troubleshoot technical problems during lectures and presentations.Assist faculty with integrating technology into their teaching methods.
15% Computer Deployments and Lifecycle:Prepare new computers for deployment, including imaging, software installations, and configuration.Assist with the replacement and disposal of outdated hardware.Maintain accurate inventory records of college-owned devices.
5% Documentation and Knowledge Management:Create and maintain clear and concise documentation for technical procedures, troubleshooting guides, and user manuals.Contribute to the college's knowledge base by sharing technical expertise and solutions.
15% Project Support:Collaborate with IT staff and faculty on projects related to technology upgrades, software implementations, and classroom renovations.Provide technical input and assistance during project planning and execution.
10% Other Duties:Stay abreast of emerging technologies and industry best practices.Participate in professional development opportunities to enhance technical skills.Perform other duties as assigned.
Qualifications
Education:BA/BS degree in Information Technology or a combination of related education and work experience to equal at least four yearsExperience:Minimum of 2 years of experience in desktop support or a similar technical role.Demonstrated experience troubleshooting hardware and software issues in a Windows and macOS environment.Familiarity with audiovisual equipment and classroom technologies.
Skills:Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.Strong problem-solving and analytical skills.Ability to work independently and as part of a team.Organizational skills and attention to detail.
Preferred Qualifications:Experience working in a higher education environment.Knowledge of design software and applications.Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional.Prior experience in Jamf, Configuration Manager/Intune
Working Environment:This position requires the ability to lift and carry up to 50 pounds.The specialist will be required to work in various locations throughout the College of Design, including classrooms, labs, and offices.Occasional evening and weekend work may be required.The University of Minnesota is an equal opportunity employer and educator. We value diversity and inclusion and encourage applications from all qualified individuals.
Benefits
Working at the University
At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.
The University also offers a comprehensive benefits package that includes:Competitive wages, paid holidays, and generous time offContinuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit ProgramLow-cost medical, dental, and pharmacy plansHealthcare and dependent care flexible spending accountsUniversity HSA contributionsDisability and employer-paid life insuranceEmployee wellbeing programExcellent retirement plans with employer contributionPublic Service Loan Forgiveness (PSLF) opportunityFinancial counseling servicesEmployee Assistance Program with eight sessions of counseling at no costEmployee Transit Pass with free or reduced rates in the Twin Cities metro areaPlease visit the Office of Human Resources website for more information regarding benefits.
How To Apply
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.To be considered for this role, please submit the following:ResumeCover letter indicating your interest in this positionAdditional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.
Diversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu
Employment Requirements
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
About the U of M
The University of Minnesota, Twin Cities (UMTC)The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).
The on-site Desktop Support Specialist plays a vital role in ensuring the smooth operation of technology resources within the College of Design. College of Design through rigorous commitments to creativity, diversity, and advancing technologies, the College of Design uses innovation and education to address emerging issues, identify problems, frame creative approaches, and generate solutions - all while adhering to socially responsible, sustainable principles and inclusive, collaborative design processes.This position provides front-line technical assistance to students, faculty, and staff, supporting their academic and professional endeavors. The specialist will troubleshoot hardware and software issues, maintain classroom technology, assist with computer deployments, and contribute to the overall IT infrastructure of the college.Responsibilities:Job Classification: 8631IM - IT Pro 1Reports to: IT Manager (College of Design)Salary Range: $58,000 - $68,00040% End-User Support:Provide timely and effective technical support to students, faculty, and staff, addressing hardware and software issues related to desktops, laptops, mobile devices, and peripherals.Assist with account management, software installations, and troubleshooting network connectivity problems.Maintain a high level of customer service and professionalism in all interactions.
15% Classroom Technology Support:Ensure the proper functioning of audiovisual equipment, projectors, smart boards, and other classroom technologies.Troubleshoot technical problems during lectures and presentations.Assist faculty with integrating technology into their teaching methods.
15% Computer Deployments and Lifecycle:Prepare new computers for deployment, including imaging, software installations, and configuration.Assist with the replacement and disposal of outdated hardware.Maintain accurate inventory records of college-owned devices.
5% Documentation and Knowledge Management:Create and maintain clear and concise documentation for technical procedures, troubleshooting guides, and user manuals.Contribute to the college's knowledge base by sharing technical expertise and solutions.
15% Project Support:Collaborate with IT staff and faculty on projects related to technology upgrades, software implementations, and classroom renovations.Provide technical input and assistance during project planning and execution.
10% Other Duties:Stay abreast of emerging technologies and industry best practices.Participate in professional development opportunities to enhance technical skills.Perform other duties as assigned.
Qualifications
Education:BA/BS degree in Information Technology or a combination of related education and work experience to equal at least four yearsExperience:Minimum of 2 years of experience in desktop support or a similar technical role.Demonstrated experience troubleshooting hardware and software issues in a Windows and macOS environment.Familiarity with audiovisual equipment and classroom technologies.
Skills:Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.Strong problem-solving and analytical skills.Ability to work independently and as part of a team.Organizational skills and attention to detail.
Preferred Qualifications:Experience working in a higher education environment.Knowledge of design software and applications.Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional.Prior experience in Jamf, Configuration Manager/Intune
Working Environment:This position requires the ability to lift and carry up to 50 pounds.The specialist will be required to work in various locations throughout the College of Design, including classrooms, labs, and offices.Occasional evening and weekend work may be required.The University of Minnesota is an equal opportunity employer and educator. We value diversity and inclusion and encourage applications from all qualified individuals.
Benefits
Working at the University
At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.
The University also offers a comprehensive benefits package that includes:Competitive wages, paid holidays, and generous time offContinuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit ProgramLow-cost medical, dental, and pharmacy plansHealthcare and dependent care flexible spending accountsUniversity HSA contributionsDisability and employer-paid life insuranceEmployee wellbeing programExcellent retirement plans with employer contributionPublic Service Loan Forgiveness (PSLF) opportunityFinancial counseling servicesEmployee Assistance Program with eight sessions of counseling at no costEmployee Transit Pass with free or reduced rates in the Twin Cities metro areaPlease visit the Office of Human Resources website for more information regarding benefits.
How To Apply
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.To be considered for this role, please submit the following:ResumeCover letter indicating your interest in this positionAdditional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.
Diversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu
Employment Requirements
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
About the U of M
The University of Minnesota, Twin Cities (UMTC)The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).