Operations Analyst I

Job Description:

• High Level Project Overview: monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.

• Multi-tasking (handling changing priorities constantly)
• Computer based skills (all Windows applications, typing, etc.)
• Good customer service skills (talking to customers)
• Data analysis (review multiple information sources to determine appropriate action)

• Dispatch skills (call centers, 911 operations centers, utilities, etc.)

• Looking for energetic and personable candidates who have a good customer service personality that can talk with customers and field workers all day with a good attitude even during stressful or busy times.
• Being coachable/trainable because there is so much to learn with this position.

• High School Graduate / GED.

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit

to learn more.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.