Insight Global
Remote Genesys Cloud PM
Insight Global, Basking Ridge, New Jersey, us, 07920
Insight Global is looking for a Sr. Project Manager for one of their largest Telecom clients. This individual will be a part of the Consulting Services Organization, joining a customer-facing project management team to manage enterprise-wide Contact Center solutions for customers from many verticals. You will be responsible for planning and executing complex Genesys Cloud Call Center technology project lifecycle implementations and will provide project managerial leadership and governance for moderate to large complex projects involving multiple technologies. You will also be interfacing with Management, PMO Program Stakeholders, and customer representatives.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience- 8+ years of Project Management experience with at least 3 years of hands-on experience with Genesys Cloud.- Hands-on experience implementing Genesys Cloud- Strong well-versed knowledge within contact center technologies & services- Experience working with Smartsheet- PMP certification
Nice to Have Skills & Experience- Experience in a customer-facing role- Experience with Avaya and IVR technologies
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience- 8+ years of Project Management experience with at least 3 years of hands-on experience with Genesys Cloud.- Hands-on experience implementing Genesys Cloud- Strong well-versed knowledge within contact center technologies & services- Experience working with Smartsheet- PMP certification
Nice to Have Skills & Experience- Experience in a customer-facing role- Experience with Avaya and IVR technologies
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.