Hilton
Senior Event Manager - The Diplomat Beach Resort
Hilton, Hollywood, Florida, United States, 33024
Senior Event Manager - The Diplomat Beach Resort
The Diplomat Beach Resort is searching for a talented
Senior Event Manager
to help lead their team!
This stunning 1000 room oceanfront resort is the perfect getaway with two beachside pools, a Dip & Slide splash pad for kids, and 1,000 linear feet of alabaster beach. Savor stunning views, delicious dining options, and endless sunshine in Hollywood, Florida.
What will I be doing?
As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events.
Key Responsibilities:
Organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents, or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution.
Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback, and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Regular attendance.
What are we looking for?
Minimum Years of Experience: two (2) years Hospitality related experience at manager level.
Experience in supervision or management of 1-3 people.
Knowledge of the hotel property management systems (Delphi.fdc) is advantageous.
Shift Pattern:
Full availability is required including weekends and holidays.
What are the benefits of working for Hilton?
Go Hilton travel program: 100 nights of discounted travel.
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents.
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications.
Flexible shifts and days off.
Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare.
Mental health resources including free counseling through our Employee Assistance Program.
Best-in-Class Paid Time Off (PTO).
401K plan and company match to help save for your retirement.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
#J-18808-Ljbffr
The Diplomat Beach Resort is searching for a talented
Senior Event Manager
to help lead their team!
This stunning 1000 room oceanfront resort is the perfect getaway with two beachside pools, a Dip & Slide splash pad for kids, and 1,000 linear feet of alabaster beach. Savor stunning views, delicious dining options, and endless sunshine in Hollywood, Florida.
What will I be doing?
As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events.
Key Responsibilities:
Organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents, or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution.
Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback, and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Regular attendance.
What are we looking for?
Minimum Years of Experience: two (2) years Hospitality related experience at manager level.
Experience in supervision or management of 1-3 people.
Knowledge of the hotel property management systems (Delphi.fdc) is advantageous.
Shift Pattern:
Full availability is required including weekends and holidays.
What are the benefits of working for Hilton?
Go Hilton travel program: 100 nights of discounted travel.
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents.
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications.
Flexible shifts and days off.
Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare.
Mental health resources including free counseling through our Employee Assistance Program.
Best-in-Class Paid Time Off (PTO).
401K plan and company match to help save for your retirement.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
#J-18808-Ljbffr