US Tech Solutions
USA-Field Technical Support Rep-4
US Tech Solutions, Charlotte, North Carolina, United States, 28245
Job Title: Sr. IT Field TechnicianLocatipn: Laurel Hill, NC 28351Duration: 6 + Months Contract to Hire
Essential Job FunctionsProvides on-site field support to customers including installation, and servicing and repairing complex systems and equipment. This is a Window environment with many specialized systems used within the Distribution CenterResolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues.Instructs customers in the operation and maintenance of systems/equipment.Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.Acts as a liaison with customers on administrative and technical matters for assigned projects.Performs complex analysis and prepares reports on system problem trends and issues.Provides leadership and work guidance to less experienced personnel.
Basic QualificationsHigh school diploma or G.E.D.Six or more years of field support experienceExperience working with the company's hardware, software and equipment productsExperience working with customer technology and support requirements
Other QualificationsGood interpersonal skills to resolve field support problemsStrong analytical and problem solving skillsGood communication skillsGood time management and organizational skillsAbility to resolve complex hardware/software and equipment problemsAbility to provide guidance to other field engineers
Work EnvironmentDistribution Center and Office type environmentsMay require weekend work, a rarer occurrenceMay require shift work, a rarer occurrence
About US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Essential Job FunctionsProvides on-site field support to customers including installation, and servicing and repairing complex systems and equipment. This is a Window environment with many specialized systems used within the Distribution CenterResolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues.Instructs customers in the operation and maintenance of systems/equipment.Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.Acts as a liaison with customers on administrative and technical matters for assigned projects.Performs complex analysis and prepares reports on system problem trends and issues.Provides leadership and work guidance to less experienced personnel.
Basic QualificationsHigh school diploma or G.E.D.Six or more years of field support experienceExperience working with the company's hardware, software and equipment productsExperience working with customer technology and support requirements
Other QualificationsGood interpersonal skills to resolve field support problemsStrong analytical and problem solving skillsGood communication skillsGood time management and organizational skillsAbility to resolve complex hardware/software and equipment problemsAbility to provide guidance to other field engineers
Work EnvironmentDistribution Center and Office type environmentsMay require weekend work, a rarer occurrenceMay require shift work, a rarer occurrence
About US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.