Business Analyst

Job DescriptionThe Associate Business Analyst role is responsible for assisting in identifying, evaluating, and designing technology-based business solutions to solve complex business problems. Under the guidance of senior team members, the incumbent will collaborate with stakeholders and subject matter experts to understand business processes, workflows, data models, and other system artifacts. This role will support opportunities for process improvement and system enhancements and is responsible for contributing to the documentation of functional and technical specifications that define system requirements and articulate how systems will meet business goals. The incumbent will also participate in the process of applying system settings and options and assist the team with planning and executing testing to ensure new or modified systems meet business requirements. The incumbent is familiar with software development lifecycle methodologies and has a basic understanding of system testing and quality assurance principles. They will get acquainted with database management, SQL, web development technologies, and packaged software applications. They will provide general support for process modeling and requirements gathering and leverage their research capabilities to support the development and evaluation of third-party solutions or technologies that support business process improvements. The incumbent will also help draft system documentation, such as process diagrams, data dictionaries, user manuals, and training materials. They will assist in monitoring system metrics such as uptime, response times, and error rates to drive system optimization and performance improvements.Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.Responsibilities Schedule and attend the sessions with stakeholders and subject matter experts to gather requirements and assist in developing journey maps and personas Research and gather helpful sources to support documentation of business processes, workflows, data models, and other artifacts to capture the current and future states of business systems Work with senior team members to document functional and technical specifications for new or modified systems, processes, and procedures Participate in collaboration between software developers, data analysts, and testers to assist in ensuring new systems or changes to existing systems meet the defined business requirements, are delivered timely, and within budget Organize requirements for system settings and options to meet business goals under the guidance of experienced team members Support team in conducting research on third-party solutions or technologies and gather insights related to their features, benefits, and drawbacks Assist in updating and maintaining system documentation and gather insights related to accuracy and completeness of process diagrams, data dictionaries, user manuals, and training materials Review and monitor system metrics, such as uptime, response times, and error rates, and report up to senior team members with a summary of metric data Research and stay current with the industry trends and emerging technologies to help identify potential opportunities to improve existing business systems and processes Support the team in preparation for training sessions for end-users, as neededQualificationsEducationRequired Bachelor's degree in Business Administration or Information Systems, or in lieu of a degree, at least 2 years of experience in the field of business systems analysis or IT (work experience or a combination of education and work experience in the field of business systems analysis or IT)Preferred Certified Business Analyst Professional (CBAP) or Certified in the Governance of Enterprise IT (CGEIT)Knowledge and ExperienceRequired 0-2 years of experience in business systems analysis and design with a basic understanding of software development methodologies Basic knowledge of business and technical operations, workflows, and procedures Good analytical, problem-solving and decision-making skills Good communication skills with the ability to convey complex information to non-technical stakeholders and vice versa General knowledge of tools, techniques, and leading practices related to data analysis, coding, and automation Understanding of database structures and data management principlesPreferred Participate in software design reviews, sprint reviews, or sprint retrospectives Analyze data to identify trends, patterns, and insights that can inform business decisions Work with IT and the business users to implement solutions and ensure they align with business goalsTechnical Skills Software Development Lifecyle (SDLC) Methodology Business Requirement Gathering & Documentation Software Testing & Quality Assurance Methodologies & Tools User Acceptance Testing (UAT) Process Modeling Workflow Management Data AnalysisThis position is not eligible for sponsorship for work authorization now or in the future, including conversion to H-1B visa.This position is eligible to work in the office three days a week and has the option to work remotely two days a week. About UsHere, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We'll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.