Federal Hardware Service Delivery Manager (TS/SCI Full Scope Polygraph)
Jobot, Ellicott City, MD, United States
This Jobot Job is hosted by: Pat Befort
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Salary: $150,000 - $170,000 per year
A bit about us:- We're a global firm dedicated to the growth of our employees and helping our customers take their businesses to the next level.
- Global customer base which includes all sectors, Fortune 500 industry leaders, and up-and-coming businesses looking to make their mark.
- Diverse product lines which include Software, Cloud Services, Artificial Intelligence, Storage, Networking, Supercomputing, and Digital Transformation offerings.
- Continuously recognized as a TOP Workplace by employees with extremely high employee satisfaction (approximately 90% compared to 57% at typical U.S. companies).
- Topnotch employee benefits, work-life balance, and plenty of opportunities for personal and professional growth and development.
- We're an organization where you can make an impact and participate in developing industry-leading products and services for customers.
Job Details:
We're seeking a driven, detail-oriented Permanent Federal Account Support Manager to join our team. This role is a unique opportunity to work with cutting-edge technology and solve complex challenges for our federal clients. The ideal candidate will have expertise in hardware and application support, and a strong understanding of federal account management. This role requires a TS/SCI Full Scope Polygraph clearance.
Responsibilities:
As a Permanent Federal Account Support Manager, your responsibilities will include but are not limited to:
- Providing exceptional technical support to federal clients, ensuring their hardware and application needs are met promptly and effectively.
- Developing and maintaining strong relationships with federal clients, acting as the primary point of contact for all account-related inquiries and issues.
- Collaborating with cross-functional teams to deliver comprehensive solutions to client's technical problems.
- Driving the adoption of our technologies within the client's environment, and advocating for the client's needs within our organization.
- Managing and tracking client issues, ensuring timely resolution and communication.
- Identifying opportunities for account growth and expansion, leveraging your technical expertise and understanding of the client's needs.
- Staying up-to-date with the latest advancements in technology and federal regulations, ensuring our solutions remain competitive and compliant.
Qualifications:
To be considered for the Permanent Federal Account Support Manager position, candidates must meet the following qualifications:
- 5+ years of experience in a technical support or account management role, ideally within the technology industry.
- Proven experience with hardware and application support.
- Excellent problem-solving skills, with the ability to troubleshoot complex technical issues.
- Strong interpersonal skills, with the ability to build and maintain strong relationships with federal clients.
- Exceptional communication skills, with the ability to effectively communicate complex technical concepts to a non-technical audience.
- A strong understanding of federal regulations and guidelines related to technology.
- A current TS/SCI Full Scope Polygraph clearance.
We're looking for candidates who are passionate about technology, eager to learn, and ready to make a significant impact on our federal clients. If you're a driven professional with a strong technical background and a passion for client service, we'd love to hear from you.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.