Medical Administrative Senior Representative (Outreach Team) - HEDIS

Job Title: Medical Administrative Senior Representative (Outreach Team) - (100% REMOTE)
Duration: 3 Months

Job Description:

• The Administrative Support Specialist works under the direction of the Company Team Supervisor and other Company personnel.
• The position includes significant phone/fax outreach to obtain medical health records from medical provider offices.
• The position requires strong communication, computer and clerical skills.
• Daily activities includes tracking outreach, receipt of medical records, invoices, phone/fax outreach results, and location demographics electronically.
• Other daily activities include the ability to manage large amounts of data electronically, file documents in electronic filing software, faxing, scanning, and abstracting documents from electronic storage devices.
• Previous experience in Microsoft Office Suite (i.e., Outlook, Excel, and Word) required.
• Previous call center experience preferred.

Required Skills:

The candidate will possess:

• Strong computer skills, (e.g., Data entry, Microsoft Word, Outlook, Excel, PDF and Skype,)
• Must be comfortable using multiple computer systems including working with dual monitors.
• Excellent communication skills (written and verbal)
• Must be detail oriented
• Must demonstrate tenacity to obtain the medical records
• Must be knowledgeable of medical terminology
• Must be a quick learner, who can demonstrate the ability to follow multi-step instructions, be a problem solver, and adhere to department protocols
• Ability to work independently and in team environment
• Must be comfortable being on the phone majority of the day
• Must be willing to adhere to productivity standards

Education/Experience:

• High school graduate or GED equivalency.
• Experience with Microsoft Office Suite (i.e., Outlook, Excel, and Word) required.
• Previous call center experience preferred.
• Medical Assistant or Clinical Administrative Assistant experience preferred.
• Previous HEDIS experience preferred but not required.

About Us: Established in 2004, SPECTRA FORCE ® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRA FORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:

Benefits: SPECTRA FORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRA FORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRA FORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at

if you require reasonable accommodation.

California Applicant Notice: SPECTRA FORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting

LA County, CA Applicant Notice: If you are selected for this position with SPECTRA FORCE , your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.

At SPECTRA FORCE , we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $19.00/hr.