Help Desk Technician

Help Desk Technician

We are offering an exciting, fast-paced work environment, and we currently have an opportunity for an energetic Help Desk Technician. We are looking for someone who is positive, supportive, self-starting, and is ready to start their career in IT. If you love customer service, are tech-savvy, and passionate about technical related assignments this opportunity may be perfect for you. If you are a Help Desk Technician looking for a company where everyone works together and 'wears a few hats', 'rolls up their sleeves' to get the job done apply now.

Essential Job Functions of Help Desk Technician:

• Provide technical assistance
• Troubleshoot and support issues related to computer systems, software, and regularly monitor the internal help desk system for pending tickets
• Ask questions to determine nature of problem and help walk customer through problem-solving
• Install, modify, and repair computer hardware
• Follow up with customers to ensure issue has been resolves
• Run reports to determine malfunctions that continue to occur
• Document all incidents and occurrences using clear, concise, and detailed notes

• Excellent communication and interpersonal skills to work with clients
• Basic understanding and knowledge of networking technologies
• Proficient with Windows and Mac OS
• Ability to work and learn independently

• O365, Active Directory and Salesforce experience a PLUS
• High School Diploma or General Education Degree (GED)
• Must have clean DMV