Club Manager at Miami Beach

Are you ready for what’s next?Come explore opportunities within Brunswick, a global marine leader (https://youtube.com/watch?v=ksuQ6B2j_mA) committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.The primary responsibility of the club manager is to ensure all dock employees are properly trained, to provide exceptional service to our members, and to maintain an impeccably clean and ship fleet. In addition to running the daily logistics of the club location, you will be expected to perform all duties required of the Dock Masters. This is a full-time, 40 hour per week position.Job Responsibilities:Hire, train, and supervise all dock-level personnel to ensure our members receive the highest level of service at all club locationsMaintain a cooperative, team attitude in working with supervisors and fellow employeesDevelop weekly dock staff schedule to maximize efficiency and review and approve payroll.You should insert yourself into the schedule for a minimum of 30 hours per week.Review and analyze member comment cards on a weekly basis and take appropriate action as requiredEnsure all best practices are followed to provide consistent service as detailed in our dock manualEnsure all dock staff provides the “Red Carpet” Treatment our members deserve.Establishing specific member meet and greet procedures in addition to boarding and disembarking proceduresDevelop a weekly schedule to ensure all boats are receiving a routine weekly cleaning as detailed in the manualSubmit work orders to the Fleet Manager to ensure all fleet needs are being addressed on timeInvestigate member misconduct and submit all incident reports to the main officeCorrespond with members on all dock-related issues including but not limited to complaints, fuel disputes, vessel damages, and miscellaneous dock chargesEnsure adequate supply levels are being maintained at each location.Oversee the weekly paperwork submissions to the home officeOversee and track fuel logs and vessel fuelingAcquaint yourself with local marina managers/harbor masters and promote a positive working relationship in all marinasBecome familiar with local waterways and popular boating destinations surrounding your club and adhere to all safety policiesEnsure that all dock staff are following proper protocol regarding prospective members so they can be compensated for their effortsOversee that the boats are clean and the members are happyQualifications:High School degreeMust be at least 21 years oldBoating experience in and around boats is desirableAbility to maintain a calm, positive attitude during periods of high activityHighly effective communication skills and friendly customer service are requiredMust be a self-starter and capable of working unsupervisedHigh attention to detailAbility to perform minor boat maintenance (engine oil, drive oil, filters, bilge pump, etc)Physical ability to lift / carry up to 30 lbsPhysical ability to board and un-board boats dozens of times per dayPhysical ability to clean boats often using a mounted brushOccasional kneeling / stooping to clean the interior of boat compartmentsVision adequate to read / manipulate hand-held computer tabletsPreferred Qualifications:Bilingual in SpanishNext is Now!We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support.For more information about EEO laws, - click here (https://www.eeoc.gov/employees-job-applicants)Brunswick and Workday (https://www.workday.com/en-us/service-privacy.html?&_rda=/company/service_privacy.php) Privacy PoliciesBrunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com .#Brunswick Corporation - Freedom Boat Club