Ulteig
Senior IT Support Specialist
Ulteig, Englewood, Colorado, us, 80151
The Opportunity
The Senior IT Support Specialist works as part of the geographically dispersed IT team to collaboratively manage support escalation requests from the Help Desk. The Senior IT Support Specialist works as part of a team to deploy, maintain, and support end-user devices and systems, including desktop hardware, antivirus, patching, software deployment systems, video conferencing, and printers.
What You'll Do
Internal RelationsUpholds the Mission, Vision, and Core Values of Ulteig.Acts diligently to ensure information security policies are followed.Installs, maintains, and supports end-user technology including computers, printers, phones, and software.Ensures SLA's are being met.Resolves problems related to IT infrastructure creatively and quickly.Work as part of the IT team handling Help Desk escalations to provide problem analysis and problem resolution.Ensures consistency in practices and service of end-user support.Assists company patch management, antivirus, and data loss prevention.Administers and leverages PC imaging and application deployment system to efficiently deploy PC's and in response to user-requested applications.May have ownership of IT support tools and/or processes.Participate in hardware and software reviews to recommend purchases.Identify potential system improvements for presentation to IT management for consideration, to improve Ulteig's technology.Recommends standards for end-user device hygiene and efficiency.Identify user issue trends and escalate as needed.Completes projects and tasks within scope guidelines.Creates technical documentation including procedures, standards, best practices, break/fix solutions, and manualsResponsible for ensuring personal/professional information is accurate, secured, and maintained.Works collaboratively with individuals at all levels in the organization in a team environment.Provides local IT hands support to remote IT team members.Complies with all company and client safety standards.Follows all company policies and procedures.External Relations
Collaborates with external vendors.Provides excellent client service.Communicates with clients to ensure we are meeting their needs.What We Expect from You
Associates degree in IT required; Bachelor's degree preferred.Minimum of 4 years experience with Help Desk or IT support-related field.Extensive experience with PC hardware, software applications, operating systems, and network connectivity is required.Experience related to client/server security.Experience with imaging software is a plus.Previous experience in an engineering environment is a plus.Must have authorization to work permanently in the U.S.KNOWLEDGE AND SKILLS
Knowledge of IT systems including but not limited to Microsoft Windows Server, Windows 10, Office365, and computer hardware.Must possess well-rounded knowledge of commonly used concepts, practices, and procedures.Ability to effectively troubleshoot by applying logical analysis and problem-solving techniques.Demonstrates excellent verbal/written communication, time management, interpersonal and organizational skills.Demonstrates the ability to be organized, effectively prioritize, work on multiple projects, and meet deadlines by setting priorities.Requires analytical thinking, time management skills, and most importantly excellent customer service skills.REQUIRED COMPETENCIES/QUALITIES
Individual Excellence
- Strives for individual excellence by seeking challenges and self-development, demonstrating high levels of expertise, and showing commitment, self-confidence, and integrity.Performance
- Consistently produces results that meet goals, has high work standards, and understands the business environment and processes.Results
- Achieves results by problem-solving, setting priorities, and organization; understands the fundamentals of project management.Customer Focus
- Maintains customer focus in sales management to meet or exceed customer expectations and represents Ulteig in a professional and courteous manner.Technical Expertise
- Possesses, acquires, and maintains technical and professional expertise.Communication
- Demonstrates good communication through active listening, presentation skills and effective verbal and written skills.Teamwork - Works hard and efficiently within a team to achieve group goals; takes the interests of others into consideration when taking action and is respected and trusted by others.PHYSICAL REQUIREMENTS/WORKING CONDITIONS
Requires the ability to lift up to 50 lbs.Requires the ability to travel infrequently.Requires a valid driver's license and insurable driving record.Requires prolonged sitting with occasional walking, standing, bending, stooping and stretching.As you consider applying for a position at Ulteig, we encourage you to think outside the box - because we do! You might not meet 100% of the skills listed in a description, but we are committed to hiring people with exceptional talent, ability and potential, and then creating an environment where they can become the best versions of themselves. We don't want to miss out on the possibility of speaking with the next outstanding Ulteig team member, so please apply if you think this role is a great match for your unique skills and strengths. And, yes, relevant military experience is absolutely considered for transitioning service members.
What You Can Expect from Ulteig
Ulteig is a purpose driven organization that has built a culture focused on people - both our clients and our employees -for over 80 years. Working at Ulteig is more than a job, opening opportunities to make an impact by creating and solving for a sustainable future. We recognize our success relies heavily on the dedication and focus of our workforce; this is why we make investing in our employees a top priority. We prioritize flexibility and staying connected to meet your needs and help you achieve your goals. We value your unique perspective, respect your individuality and celebrate your contributions. At Ulteig, we take our own success and the success of our clients personally.
We offer our team members:
Flexible WorkplaceEmployee OwnershipCompetitive PayComprehensive Benefits PackageCollaborative EnvironmentInnovative Culture
Our vision is to be the most trusted partners transforming our world's critical infrastructure. Ulteig connects people and resources to develop compelling, integrated solutions across multiple Lifeline Sectors®, including Power, Renewables, Transportation and Water. Ulteig is a trusted partner in engineering North America's essential infrastructure and leverages its expertise with a wide range of public and private clients.
At Ulteig, we care deeply about our team, listening to their needs and ensuring they have the tools necessary to be productive whether they choose to work remotely, hybrid or in office. Regardless of where you work, you are empowered to build a workday that best suits your strengths. We strive to ensure a balance and separation between home and work life. We support a flexible working schedule so employees are able to focus on what's important to them.
If you would like to be a part of a company that empowers their employees, apply today!
Ulteig is a Drug-Free Workplace
ACHIEVE | GROW | COLLABORATE
Additional Opportunity Details:Target Base Compensation Range for this role is $62,500- $84,600* Factors that may be used to determine your actual salary include your job-specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role
This position will be posted for a minimum of 3 days and will continue to be posted for an average of 60 days until a qualified applicant is selected or the position has been canceled.
Notice to Recruiters and Staffing Agencies:to protect the interests of all parties, Ulteig Engineers, Inc., will not accept unsolicited resumes from any source other than directly from a candidate or an approved vendor that has a written and signed agreement in place with Ulteig. Please do not contact or forward resumes to our company employees or locations. Any unsolicited resumes will be considered Ulteig property. Ulteig is not responsible for any charges or fees related to unsolicited resumes.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The Senior IT Support Specialist works as part of the geographically dispersed IT team to collaboratively manage support escalation requests from the Help Desk. The Senior IT Support Specialist works as part of a team to deploy, maintain, and support end-user devices and systems, including desktop hardware, antivirus, patching, software deployment systems, video conferencing, and printers.
What You'll Do
Internal RelationsUpholds the Mission, Vision, and Core Values of Ulteig.Acts diligently to ensure information security policies are followed.Installs, maintains, and supports end-user technology including computers, printers, phones, and software.Ensures SLA's are being met.Resolves problems related to IT infrastructure creatively and quickly.Work as part of the IT team handling Help Desk escalations to provide problem analysis and problem resolution.Ensures consistency in practices and service of end-user support.Assists company patch management, antivirus, and data loss prevention.Administers and leverages PC imaging and application deployment system to efficiently deploy PC's and in response to user-requested applications.May have ownership of IT support tools and/or processes.Participate in hardware and software reviews to recommend purchases.Identify potential system improvements for presentation to IT management for consideration, to improve Ulteig's technology.Recommends standards for end-user device hygiene and efficiency.Identify user issue trends and escalate as needed.Completes projects and tasks within scope guidelines.Creates technical documentation including procedures, standards, best practices, break/fix solutions, and manualsResponsible for ensuring personal/professional information is accurate, secured, and maintained.Works collaboratively with individuals at all levels in the organization in a team environment.Provides local IT hands support to remote IT team members.Complies with all company and client safety standards.Follows all company policies and procedures.External Relations
Collaborates with external vendors.Provides excellent client service.Communicates with clients to ensure we are meeting their needs.What We Expect from You
Associates degree in IT required; Bachelor's degree preferred.Minimum of 4 years experience with Help Desk or IT support-related field.Extensive experience with PC hardware, software applications, operating systems, and network connectivity is required.Experience related to client/server security.Experience with imaging software is a plus.Previous experience in an engineering environment is a plus.Must have authorization to work permanently in the U.S.KNOWLEDGE AND SKILLS
Knowledge of IT systems including but not limited to Microsoft Windows Server, Windows 10, Office365, and computer hardware.Must possess well-rounded knowledge of commonly used concepts, practices, and procedures.Ability to effectively troubleshoot by applying logical analysis and problem-solving techniques.Demonstrates excellent verbal/written communication, time management, interpersonal and organizational skills.Demonstrates the ability to be organized, effectively prioritize, work on multiple projects, and meet deadlines by setting priorities.Requires analytical thinking, time management skills, and most importantly excellent customer service skills.REQUIRED COMPETENCIES/QUALITIES
Individual Excellence
- Strives for individual excellence by seeking challenges and self-development, demonstrating high levels of expertise, and showing commitment, self-confidence, and integrity.Performance
- Consistently produces results that meet goals, has high work standards, and understands the business environment and processes.Results
- Achieves results by problem-solving, setting priorities, and organization; understands the fundamentals of project management.Customer Focus
- Maintains customer focus in sales management to meet or exceed customer expectations and represents Ulteig in a professional and courteous manner.Technical Expertise
- Possesses, acquires, and maintains technical and professional expertise.Communication
- Demonstrates good communication through active listening, presentation skills and effective verbal and written skills.Teamwork - Works hard and efficiently within a team to achieve group goals; takes the interests of others into consideration when taking action and is respected and trusted by others.PHYSICAL REQUIREMENTS/WORKING CONDITIONS
Requires the ability to lift up to 50 lbs.Requires the ability to travel infrequently.Requires a valid driver's license and insurable driving record.Requires prolonged sitting with occasional walking, standing, bending, stooping and stretching.As you consider applying for a position at Ulteig, we encourage you to think outside the box - because we do! You might not meet 100% of the skills listed in a description, but we are committed to hiring people with exceptional talent, ability and potential, and then creating an environment where they can become the best versions of themselves. We don't want to miss out on the possibility of speaking with the next outstanding Ulteig team member, so please apply if you think this role is a great match for your unique skills and strengths. And, yes, relevant military experience is absolutely considered for transitioning service members.
What You Can Expect from Ulteig
Ulteig is a purpose driven organization that has built a culture focused on people - both our clients and our employees -for over 80 years. Working at Ulteig is more than a job, opening opportunities to make an impact by creating and solving for a sustainable future. We recognize our success relies heavily on the dedication and focus of our workforce; this is why we make investing in our employees a top priority. We prioritize flexibility and staying connected to meet your needs and help you achieve your goals. We value your unique perspective, respect your individuality and celebrate your contributions. At Ulteig, we take our own success and the success of our clients personally.
We offer our team members:
Flexible WorkplaceEmployee OwnershipCompetitive PayComprehensive Benefits PackageCollaborative EnvironmentInnovative Culture
Our vision is to be the most trusted partners transforming our world's critical infrastructure. Ulteig connects people and resources to develop compelling, integrated solutions across multiple Lifeline Sectors®, including Power, Renewables, Transportation and Water. Ulteig is a trusted partner in engineering North America's essential infrastructure and leverages its expertise with a wide range of public and private clients.
At Ulteig, we care deeply about our team, listening to their needs and ensuring they have the tools necessary to be productive whether they choose to work remotely, hybrid or in office. Regardless of where you work, you are empowered to build a workday that best suits your strengths. We strive to ensure a balance and separation between home and work life. We support a flexible working schedule so employees are able to focus on what's important to them.
If you would like to be a part of a company that empowers their employees, apply today!
Ulteig is a Drug-Free Workplace
ACHIEVE | GROW | COLLABORATE
Additional Opportunity Details:Target Base Compensation Range for this role is $62,500- $84,600* Factors that may be used to determine your actual salary include your job-specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role
This position will be posted for a minimum of 3 days and will continue to be posted for an average of 60 days until a qualified applicant is selected or the position has been canceled.
Notice to Recruiters and Staffing Agencies:to protect the interests of all parties, Ulteig Engineers, Inc., will not accept unsolicited resumes from any source other than directly from a candidate or an approved vendor that has a written and signed agreement in place with Ulteig. Please do not contact or forward resumes to our company employees or locations. Any unsolicited resumes will be considered Ulteig property. Ulteig is not responsible for any charges or fees related to unsolicited resumes.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)