Senior Business Systems Analyst

This position is responsible for providing strategic insight into business systems through complex analysis, reporting, and operational activities. As a technical expert on system usage and performance, the Senior Business Systems Analyst determines business requirements and implements appropriate specifications. This role also involves identifying and resolving process issues, overseeing the work of less experienced analysts, and providing expert technical support for systems. Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output. Identifying Requirements - Determines system requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation. Identifies issues that affect system processes, and assists in correcting. Ensures compliance through testing and analysis. Reporting - Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results. System Support - Provides expert technical support for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on systems and data output. Qualifications: Bachelor's Degree and 4 years of experience in Systems Support, or Analytics, or Operations Support OR High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support. Preferred Qualifications: Knowledge of First Citizens Bank systems and processes