H & M Hennes & Mauritz Gruppe
Store Visual Manager
H & M Hennes & Mauritz Gruppe, Miami, Florida, us, 33222
As a Visual Merchandiser Manager, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. Together with your store team, you will use your trend awareness to secure visual and commercial curation implementation according to the visual and commercial guidelines to actively drive sales in your store. You lead, coach, and develop a strong Visual Merchandiser team through upskilling to secure a sustainable Visual Merchandiser talent pipeline within your store.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Customer Sales & ProfitContribute to the total OMNI customer experience in your store by following up on the visual and commercial curation according to guidelines (In-direct)Represent yourself and the H&M Brand positively during customer interactions (Direct)Set, implement, and follow up on store visual and commercial goals with Store Manager, Area Visual Manager, and Store teamsLead your VM team to organize, plan, and prioritize workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual ManagerLaunch and sign off the latest global campaigns and sale activities on time according to H&M Brand Standards with Store Management team and Area Visual ManagerEnsure good garment care, stock levels, and give input on allocation to Store Management and Area teamsPerform sales report (KPIs) follow-up, identify, and prioritize visual and commercial opportunities with Store Management teamEnsure your VM team creates efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management teamFollow up all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store Management team
Fashion & Trend AwarenessKeep up to date with the fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers.Coach and develop your VM team to plan time for fashion and trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate our customer’s needs and enhance our shopping experience in store.
Team & DevelopmentLead, inspire, and educate your store team, keeping them up to date with seasonal changes, fashion trends, relevant visual and commercial information, in-store communication, including price perception.Coach and develop the visual and commercial skills for the VM and Store teams to secure high quality of product and commercial presentation according to guidelines.Support and develop daily routines and best practices for your Store team to always ensure a consistent level of visual and commercial standard while maintaining customer service engagement.Responsible for recruiting, onboarding, performance management, upskilling, and development for talents and new colleagues with Store Manager and Area Team.Complete talent management and succession planning in your store for future talents to support business needs.Organize, provide, and carry out the visual and commercial upskilling for you and your colleagues.Ensure Store teams complete Visual Competences and Commercial 4 All trainings based on Regional and Sales Market learning and development goals.Support Sales Market and Area teams with talents for expansion (store projects) needs.
Visual & Commercial ExecutionResponsible for the visual, commercial, and styling curation in the store based on commercial calendar, allocation, store activation plan, and trends according to visual and commercial guidelines.Coach and follow up that your VM team carries out sample picking best practice routines including stockroom garment quantities, accessories, and shoes to ensure that the VM team creates clear trends and stories according to inspiration from the visual and commercial guidelines.Ensure your VM team secures window and styling execution accordingly to visual and commercial guidelines to create inspirational and commercial customer experience.Ensure your VM team maintains a good customer flow by maintaining commercial layout and fixtures to secure the best trend story placement.Ensure the VM and Store team execute a strong balance and maintenance of price signs in windows and throughout the store following guidelines according to Global strategy and Sales Market requirements.In collaboration with Facilities Management, ensure all lighting is working correctly, aimed to highlight our products and display forms in windows and throughout the store.Maintain and care for all display forms and interior material (fixtures and fittings) with sustainability in mind.In collaboration with Area Visual Manager, ensure your store navigation is maintained and kept up to date according to latest guidelines and store layout.Ensure your store has enough quantities of sale and other activity including POS material according to local routines.Keep sales floor and back of house clean, organized, and safe according to local security guidelines.Qualifications
Who You AreTo be a successful and motivating Visual Merchandiser Manager, you are fashion interested, curious, and creative; always looking for inspiration.With your extensive visual and commercial experience, you are able to be proactive, solution-focused, and flexible to achieve results cross-functionally.Experience from working as a Visual Merchandiser in store.Experienced in team coaching, talent development including upskilling with strong leadership skills.Experience with being solution-focused to improve product presentation and commercial implementation in store.Good knowledge of retail management, visual, commercial, and operational best practices, routines, and tools.Know how to manage, follow up, and act on selling equation and weekly sales reports.Why You’ll Love Working at H&MWe value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.We are an inclusive company where you’re encouraged to be yourself at work.You will have access to a large global talent community, where career growth and aspirations have no limits.We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.You’ll be able to express your personal style with our employee discount at H&M, and Other Stories, and COS.Additional Information
Compensation: expected base salary range is $21.87 - $24.60 hourlyEEOC Code: SLSPay Status: Non-Exempt, Hourly
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, and Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.Inclusion & Diversity:H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible, and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.Company Description:At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself and more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.
Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.Location
799 South Miami Avenue, Miami, United States
#J-18808-Ljbffr
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Customer Sales & ProfitContribute to the total OMNI customer experience in your store by following up on the visual and commercial curation according to guidelines (In-direct)Represent yourself and the H&M Brand positively during customer interactions (Direct)Set, implement, and follow up on store visual and commercial goals with Store Manager, Area Visual Manager, and Store teamsLead your VM team to organize, plan, and prioritize workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual ManagerLaunch and sign off the latest global campaigns and sale activities on time according to H&M Brand Standards with Store Management team and Area Visual ManagerEnsure good garment care, stock levels, and give input on allocation to Store Management and Area teamsPerform sales report (KPIs) follow-up, identify, and prioritize visual and commercial opportunities with Store Management teamEnsure your VM team creates efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management teamFollow up all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store Management team
Fashion & Trend AwarenessKeep up to date with the fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers.Coach and develop your VM team to plan time for fashion and trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate our customer’s needs and enhance our shopping experience in store.
Team & DevelopmentLead, inspire, and educate your store team, keeping them up to date with seasonal changes, fashion trends, relevant visual and commercial information, in-store communication, including price perception.Coach and develop the visual and commercial skills for the VM and Store teams to secure high quality of product and commercial presentation according to guidelines.Support and develop daily routines and best practices for your Store team to always ensure a consistent level of visual and commercial standard while maintaining customer service engagement.Responsible for recruiting, onboarding, performance management, upskilling, and development for talents and new colleagues with Store Manager and Area Team.Complete talent management and succession planning in your store for future talents to support business needs.Organize, provide, and carry out the visual and commercial upskilling for you and your colleagues.Ensure Store teams complete Visual Competences and Commercial 4 All trainings based on Regional and Sales Market learning and development goals.Support Sales Market and Area teams with talents for expansion (store projects) needs.
Visual & Commercial ExecutionResponsible for the visual, commercial, and styling curation in the store based on commercial calendar, allocation, store activation plan, and trends according to visual and commercial guidelines.Coach and follow up that your VM team carries out sample picking best practice routines including stockroom garment quantities, accessories, and shoes to ensure that the VM team creates clear trends and stories according to inspiration from the visual and commercial guidelines.Ensure your VM team secures window and styling execution accordingly to visual and commercial guidelines to create inspirational and commercial customer experience.Ensure your VM team maintains a good customer flow by maintaining commercial layout and fixtures to secure the best trend story placement.Ensure the VM and Store team execute a strong balance and maintenance of price signs in windows and throughout the store following guidelines according to Global strategy and Sales Market requirements.In collaboration with Facilities Management, ensure all lighting is working correctly, aimed to highlight our products and display forms in windows and throughout the store.Maintain and care for all display forms and interior material (fixtures and fittings) with sustainability in mind.In collaboration with Area Visual Manager, ensure your store navigation is maintained and kept up to date according to latest guidelines and store layout.Ensure your store has enough quantities of sale and other activity including POS material according to local routines.Keep sales floor and back of house clean, organized, and safe according to local security guidelines.Qualifications
Who You AreTo be a successful and motivating Visual Merchandiser Manager, you are fashion interested, curious, and creative; always looking for inspiration.With your extensive visual and commercial experience, you are able to be proactive, solution-focused, and flexible to achieve results cross-functionally.Experience from working as a Visual Merchandiser in store.Experienced in team coaching, talent development including upskilling with strong leadership skills.Experience with being solution-focused to improve product presentation and commercial implementation in store.Good knowledge of retail management, visual, commercial, and operational best practices, routines, and tools.Know how to manage, follow up, and act on selling equation and weekly sales reports.Why You’ll Love Working at H&MWe value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.We are an inclusive company where you’re encouraged to be yourself at work.You will have access to a large global talent community, where career growth and aspirations have no limits.We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.You’ll be able to express your personal style with our employee discount at H&M, and Other Stories, and COS.Additional Information
Compensation: expected base salary range is $21.87 - $24.60 hourlyEEOC Code: SLSPay Status: Non-Exempt, Hourly
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, and Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.Inclusion & Diversity:H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible, and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.Company Description:At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself and more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.
Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.Location
799 South Miami Avenue, Miami, United States
#J-18808-Ljbffr