Unlearn
Relationship Manager
Unlearn, San Francisco, California, United States, 94199
We are advancing AI to power the future of medicine.
At Unlearn, our purpose is to advance artificial intelligence (AI) to eliminate trial and error in medicine. We are innovating advanced machine learning methods to leveragegenerative AI in forecasting patient outcomes, starting with the domain ofclinical trials. We produce AI-generated digital twins of individual trialparticipants, enabling smaller and more efficient clinical trials to bring effectivemedicines to patients sooner.Our innovative work in AI today will reinvent how AI is applied in medicine tomorrow — and we have a
top secret plan
for how to get there. We won’t be able to achieve this mission just by applying technologies created by others; the future must be invented.Unlearn is a technology company, not a biotech company. We use computers, not pipettes. We make and use software, we don’t discover or make drugs. We believe that AI will define the future of medicine, and we aren’t deterred by naysayers or skeptics.We come from a variety of backgrounds ranging from machine learning to marketing—but regardless of where we come from, Unlearners share some common traits:Unlearners are ambitious ; we aren’t intimidated by big, challenging goals.
Unlearners are disciplined experimenters ; we break down our big goals into smaller chunks and meet as often as
necessary to track our velocity and iterate quickly.
Unlearners are gritty ; we never give up, setbacks just make us try harder.
Unlearners are receptive to new ideas ; in fact, we hate being stuck with the status quo
Unlearners are storytellers ; sharing information with each other and with the world is super important, too
important to be boring. And, last but not least,
Unlearners are team-oriented ; we put the mission first, the company second, the team third, and individuals last.
Headquartered in San Francisco, Unlearn was founded in 2017 by a team of world-class machine learning scientists. We have raised venture capital from top tier investors such as Altimeter, Insight Partners, Radical Ventures, 8VC, DCVC, and DCVC Bio, and recently completed our $50 million Series C in January 2024.If our purpose and culture resonate with you, we invite you to apply.The Role
We are seeking a dynamic, mission-driven Relationship Manager to join our team. The Relationship Manager is responsible for building and maintaining partnerships between our technology teams and biopharma customers, as well as identifying and increasing opportunities for future expansion and collaboration. A successful candidate will be responsible for ensuring seamless communication, working with internal teams to deliver high-quality customer experiences, and identifying growth opportunities within client accounts.Responsibilities
Customer Coordination:Serve as the primary point of contact for assigned clients, managing day-to-day communication and relationship-building efforts.
Coordinate and schedule meetings with customers, ensuring alignment on project timelines, milestones, and deliverables.
Work with project managers to ensure timely completion and high-quality output.
Internal Team Collaboration:Liaise with internal teams to ensure high-quality service delivery.
Build teams from across the company to solve novel, challenging problems for customers.
Provide feedback and guidance to internal teams to continuously improve service quality and client satisfaction.
Opportunity Identification and Growth:Develop a deep understanding of clients' business needs and objectives, identifying opportunities for expanded partnerships and additional services.
Proactively propose solutions and services that align with clients' goals and deliver high-value results.
Collaborate with sales and marketing teams to develop strategic plans for account growth and retention.
Requirements
Bachelor’s degree in Business, Life Sciences, or a related field.
3+ years of experience in relationship management, account management, or customer success roles, preferably within the technology or biopharma sectors.
Proven track record of successfully managing client relationships and delivering high-quality project outcomes.
Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
Ability to work collaboratively with cross-functional teams and influence without authority.
Strong problem-solving skills and a proactive approach to identifying and addressing client needs.
Benefits & Perks
Generous equity participation
100% company-covered medical, dental, & vision insurance plans
401k plan with generous matching
Flexible PTO plus company holidays
Annual company-wide break December 24 through January 1
Professional development budget to attend conferences or other events
Commuter benefits plan
Paid Parental Leave
Unlearn is an equal opportunity employer.At Unlearn, we are committed to building a diverse and inclusive workplace, because inclusion and diversity are essential to achieving our mission. If you’re excited about this role, and your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply nevertheless.
#J-18808-Ljbffr
At Unlearn, our purpose is to advance artificial intelligence (AI) to eliminate trial and error in medicine. We are innovating advanced machine learning methods to leveragegenerative AI in forecasting patient outcomes, starting with the domain ofclinical trials. We produce AI-generated digital twins of individual trialparticipants, enabling smaller and more efficient clinical trials to bring effectivemedicines to patients sooner.Our innovative work in AI today will reinvent how AI is applied in medicine tomorrow — and we have a
top secret plan
for how to get there. We won’t be able to achieve this mission just by applying technologies created by others; the future must be invented.Unlearn is a technology company, not a biotech company. We use computers, not pipettes. We make and use software, we don’t discover or make drugs. We believe that AI will define the future of medicine, and we aren’t deterred by naysayers or skeptics.We come from a variety of backgrounds ranging from machine learning to marketing—but regardless of where we come from, Unlearners share some common traits:Unlearners are ambitious ; we aren’t intimidated by big, challenging goals.
Unlearners are disciplined experimenters ; we break down our big goals into smaller chunks and meet as often as
necessary to track our velocity and iterate quickly.
Unlearners are gritty ; we never give up, setbacks just make us try harder.
Unlearners are receptive to new ideas ; in fact, we hate being stuck with the status quo
Unlearners are storytellers ; sharing information with each other and with the world is super important, too
important to be boring. And, last but not least,
Unlearners are team-oriented ; we put the mission first, the company second, the team third, and individuals last.
Headquartered in San Francisco, Unlearn was founded in 2017 by a team of world-class machine learning scientists. We have raised venture capital from top tier investors such as Altimeter, Insight Partners, Radical Ventures, 8VC, DCVC, and DCVC Bio, and recently completed our $50 million Series C in January 2024.If our purpose and culture resonate with you, we invite you to apply.The Role
We are seeking a dynamic, mission-driven Relationship Manager to join our team. The Relationship Manager is responsible for building and maintaining partnerships between our technology teams and biopharma customers, as well as identifying and increasing opportunities for future expansion and collaboration. A successful candidate will be responsible for ensuring seamless communication, working with internal teams to deliver high-quality customer experiences, and identifying growth opportunities within client accounts.Responsibilities
Customer Coordination:Serve as the primary point of contact for assigned clients, managing day-to-day communication and relationship-building efforts.
Coordinate and schedule meetings with customers, ensuring alignment on project timelines, milestones, and deliverables.
Work with project managers to ensure timely completion and high-quality output.
Internal Team Collaboration:Liaise with internal teams to ensure high-quality service delivery.
Build teams from across the company to solve novel, challenging problems for customers.
Provide feedback and guidance to internal teams to continuously improve service quality and client satisfaction.
Opportunity Identification and Growth:Develop a deep understanding of clients' business needs and objectives, identifying opportunities for expanded partnerships and additional services.
Proactively propose solutions and services that align with clients' goals and deliver high-value results.
Collaborate with sales and marketing teams to develop strategic plans for account growth and retention.
Requirements
Bachelor’s degree in Business, Life Sciences, or a related field.
3+ years of experience in relationship management, account management, or customer success roles, preferably within the technology or biopharma sectors.
Proven track record of successfully managing client relationships and delivering high-quality project outcomes.
Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
Ability to work collaboratively with cross-functional teams and influence without authority.
Strong problem-solving skills and a proactive approach to identifying and addressing client needs.
Benefits & Perks
Generous equity participation
100% company-covered medical, dental, & vision insurance plans
401k plan with generous matching
Flexible PTO plus company holidays
Annual company-wide break December 24 through January 1
Professional development budget to attend conferences or other events
Commuter benefits plan
Paid Parental Leave
Unlearn is an equal opportunity employer.At Unlearn, we are committed to building a diverse and inclusive workplace, because inclusion and diversity are essential to achieving our mission. If you’re excited about this role, and your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply nevertheless.
#J-18808-Ljbffr