block.xyz
Manager, Global Seller Onboarding
block.xyz, San Francisco, California, United States, 94199
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.The Role
Our Square Growth organization is looking for a leader to manage a Global Seller Onboarding (GSO) team. The GSO team’s mission is to accelerate revenue growth globally by providing expert deal support and implementation services to Account Executives and Account Managers and key product insights to our Product partners. The GSO team leverages strong project management skills and industry knowledge to onboard Square's largest and most complex customers onto the Square ecosystem. Your leadership will directly help Square drive revenue by helping scale and refine our seller onboarding program. Your work will accelerate the Sales funnel, drive efficiency and automation in onboarding, while providing the best experience to Square customers. Reporting to the Head of Global Seller Onboarding based in California, this role can be based remotely anywhere in the U.S.You will
Manage and develop a team of Implementation SpecialistsInnovate and build a new standard for GSO by passionately managing, measuring, and driving improvements in the effectiveness of the teamHelp scale and refine our seller onboarding program, driving efficiency and automation, while finding additional monetization opportunities across the organizationUse metrics to measure the growth and performance of the team to consistently drive improvements in team performance through behavioral coachingBuild rapport and constructive relationships with all team members up, down, sideways, inside, and outside of SquareYou have
5+ years of experience in an implementation/onboarding role across a metrics-driven Sales, Professional Services and/or Operations organization3+ years of people management experienceExperience working with and influencing global cross-functional teams and departmentsExcellent interpersonal, leadership, organizational, and communication skillsStrong ability to coach your team to higher performance (outputs and customer experience)Experience in high transaction volume SaaS application or financial services sales preferredRestaurants or POS experience a huge plusWe’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class.We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
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Our Square Growth organization is looking for a leader to manage a Global Seller Onboarding (GSO) team. The GSO team’s mission is to accelerate revenue growth globally by providing expert deal support and implementation services to Account Executives and Account Managers and key product insights to our Product partners. The GSO team leverages strong project management skills and industry knowledge to onboard Square's largest and most complex customers onto the Square ecosystem. Your leadership will directly help Square drive revenue by helping scale and refine our seller onboarding program. Your work will accelerate the Sales funnel, drive efficiency and automation in onboarding, while providing the best experience to Square customers. Reporting to the Head of Global Seller Onboarding based in California, this role can be based remotely anywhere in the U.S.You will
Manage and develop a team of Implementation SpecialistsInnovate and build a new standard for GSO by passionately managing, measuring, and driving improvements in the effectiveness of the teamHelp scale and refine our seller onboarding program, driving efficiency and automation, while finding additional monetization opportunities across the organizationUse metrics to measure the growth and performance of the team to consistently drive improvements in team performance through behavioral coachingBuild rapport and constructive relationships with all team members up, down, sideways, inside, and outside of SquareYou have
5+ years of experience in an implementation/onboarding role across a metrics-driven Sales, Professional Services and/or Operations organization3+ years of people management experienceExperience working with and influencing global cross-functional teams and departmentsExcellent interpersonal, leadership, organizational, and communication skillsStrong ability to coach your team to higher performance (outputs and customer experience)Experience in high transaction volume SaaS application or financial services sales preferredRestaurants or POS experience a huge plusWe’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class.We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
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