Ryan, LLC
Desktop Administrator II - Dallas
Ryan, LLC, Dallas, Texas, United States, 75215
Why Ryan?Hybrid Work OptionsAward-Winning CultureGenerous Personal Time Off (PTO) Benefits14-Weeks of 100% Paid Leave for New Parents (Adoption Included)Monthly Gym Membership Reimbursement OR Gym Equipment ReimbursementBenefits Eligibility Effective Day One401K with Employer MatchTuition Reimbursement After One Year of ServiceFertility Assistance ProgramFour-Week Company-Paid Sabbatical Eligibility After Five Years of ServiceThe Desktop Administrator II ("Desktop Administrator") maintains and manages distributed desktop and laptop systems and software, including, but not limited to, installation, configuration, preventive maintenance, operation, and problem-resolution activities.
This is a hybrid role out of our Dallas office.
Duties and responsibilities, as they align to Ryan's Key Results
People:
Create a positive team experienceAssists in the installation, maintenance, and general support of systemsAssists users with questions or problemsAssists with system backups and recovery, and installation of new softwareTrains employees; identifies, analyzes, and repairs product failures; and orders and replaces parts as needed.Client:
Proactive work status update US / India liaisonDetermines and recommends which products or services best fit the customers' needsAdministers Microsoft® Exchange mailboxes and users in active directoryInstalls, configures, and troubleshoots server applications and racks for serversAdministers Active Directory and DNS, including troubleshooting as neededAdministers print subsystems, electronic software, and patch distributionAdministers PC auditing function.Value:
Installs, troubleshoots, and maintains products and equipmentConducts testing and assists in general lab workDiagnoses and repairs desktop and laptop hard drives, monitors, and printers at end-user work stationsAssists system administrators with complex technical tasks, including debugging and supporting hardware modules and systemsCoordinates, moves, and reconnects computer equipmentMaintains hardware inventory, spare-parts log, and work logCompletes installation and swap-out of server hardware, including server, disks, and communication gearDocuments and maintains system configurations for disaster recoverySets and maintains Firm standards for desktop operating systems, desktop anti-virus software, disk imaging software, laptop disk-drive encryption software, and desktop shrink-wrap software applicationsMaintains desktop computers, laptop computers, and computer printers with current BIOS/firmwareMaintains desktop operating systems with current security patchesMaintains disk images with current versions of operation system and shrink-wrap applicationsEnsures desktop software license complianceMaintains current versions of Firm software on end-user systemsContributes to efficiency improvements by process automationAssists with other projects as needed.
Education and Experience:
High-school diploma or general equivalency diploma (GED) with two to four years related desktop administration experience.
Computer Skills:
To perform this job successfully, an individual must have basic knowledge of Microsoft® Word and Access and intermediate knowledge of Microsoft® Excel, Outlook, Internet navigation and research, systems administration tools, and scripting and automation tools.
Certificates and Licenses:
Valid driver's license required. User Operating Systems, Microsoft® Exchange, and Active Directory certifications preferred.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Equal Opportunity Employer: disability/veteran
This is a hybrid role out of our Dallas office.
Duties and responsibilities, as they align to Ryan's Key Results
People:
Create a positive team experienceAssists in the installation, maintenance, and general support of systemsAssists users with questions or problemsAssists with system backups and recovery, and installation of new softwareTrains employees; identifies, analyzes, and repairs product failures; and orders and replaces parts as needed.Client:
Proactive work status update US / India liaisonDetermines and recommends which products or services best fit the customers' needsAdministers Microsoft® Exchange mailboxes and users in active directoryInstalls, configures, and troubleshoots server applications and racks for serversAdministers Active Directory and DNS, including troubleshooting as neededAdministers print subsystems, electronic software, and patch distributionAdministers PC auditing function.Value:
Installs, troubleshoots, and maintains products and equipmentConducts testing and assists in general lab workDiagnoses and repairs desktop and laptop hard drives, monitors, and printers at end-user work stationsAssists system administrators with complex technical tasks, including debugging and supporting hardware modules and systemsCoordinates, moves, and reconnects computer equipmentMaintains hardware inventory, spare-parts log, and work logCompletes installation and swap-out of server hardware, including server, disks, and communication gearDocuments and maintains system configurations for disaster recoverySets and maintains Firm standards for desktop operating systems, desktop anti-virus software, disk imaging software, laptop disk-drive encryption software, and desktop shrink-wrap software applicationsMaintains desktop computers, laptop computers, and computer printers with current BIOS/firmwareMaintains desktop operating systems with current security patchesMaintains disk images with current versions of operation system and shrink-wrap applicationsEnsures desktop software license complianceMaintains current versions of Firm software on end-user systemsContributes to efficiency improvements by process automationAssists with other projects as needed.
Education and Experience:
High-school diploma or general equivalency diploma (GED) with two to four years related desktop administration experience.
Computer Skills:
To perform this job successfully, an individual must have basic knowledge of Microsoft® Word and Access and intermediate knowledge of Microsoft® Excel, Outlook, Internet navigation and research, systems administration tools, and scripting and automation tools.
Certificates and Licenses:
Valid driver's license required. User Operating Systems, Microsoft® Exchange, and Active Directory certifications preferred.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Equal Opportunity Employer: disability/veteran