Credit Acceptance
Credit Analyst - Nevada
Credit Acceptance, Atlanta, Georgia, United States, 30383
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!About this Position:
Credit Acceptance is a financial services company. We accept assignment of contracts from auto dealers. The contracts are sent to our Dealer Service Center (DSC) by auto dealers. Your role as a Credit Analyst in the DSC is to help our dealers grow their businesses by aiding them with resolving open requirements on their customer applications as well as other items they need assistance with quickly, compliantly while delivering superior customer service.Note:
This position will work from home. Occasional planned travel to an office location may be required.Outcomes and Activities:Handle Phone Calls: You will spend the majority of your time signed on to our phone system, handling phone calls from our stakeholdersReview, validate and verify information through document review, internet searches and phone calls to quickly fund compliant dealsProvide a high level of customer service to maintain relationship with our stakeholdersResolve and document dealer inquiries not related to the funding processKeep the dealers pipeline open by managing any license, title, audit and inventory issuesWelcome and onboard new dealers by offering initial funding assistanceAll other duties as assignedAttendance as outlined in the Operations Attendance PolicyRequirements:Bachelors degree or equivalent Credit Acceptance work experienceBe proficient in Microsoft Word, Excel and OutlookRemain compliant with our policies, processes and legal guidelinesWork Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end (last calendar working day of any month)Preferred:Customer Service experience in a call center environmentInteraction with auto dealers in current or past roleExperience reviewing contracts/legal documents with a strong attention to detailExperience having to interpret existing rules/guidelines and apply them appropriately to make decisionsKnowledge and Skills:Be Diligent: Hard working, Conscientious, Sense of UrgencyBe Effective: Clear Communicator, Autonomous, Organized, ProductiveValidate information clearly and intuitively, protects all stakeholdersEducate: Identify and close knowledge gaps with all stakeholdersListen actively, understand callers situationOwn performance outcomes, improvement actions, attitudePromotes: Delivers superior Customer ServiceEffectively work independently in a fast-paced environmentAbility to adapt well to change with the willingness to maintain a flexible scheduleSpeak clearly, professionally and articulately on the telephoneAbility to learn quickly and apply knowledge learnedHandle difficult conversations professionallyDeals effectively with pressure, maintains focus and intensity, and remains optimistic and persistent, even under adversity.Training & Schedule Requirements:Training :Monday through Friday 7am-4pm PSTVirtual Training will be conducted beginning Monday, October 21stSchedule :8 hour shift between the following timesMonday -Friday; 6am - 5pm PST, working every other Saturday 6am - 4pm PSTMonday -Friday; 6am - 6pm PST, working every other Saturday 6am - 4pm PSTMonday -Friday: 7am - 6pm PST, working every other Saturday 7am - 5pm PSTMonday - Friday 7am - 8pm PST, working every other Saturday 7am - 6pm PSTTargeted Compensation:
$23.00-$25.00/ hour based on experienceTargeted Bonus:
Uncapped monthly bonus potential based on individual performance. The estimated average bonus target for this position is around $1,000/month.INDSERLP #zip #LI-RemoteBenefitsExcellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to WorkOur Company Values:To be successful in this role, Team Members need to be:Positive by maintaining resiliency and focusing on solutionsRespectful by collaborating and actively listeningInsightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisionsDirect by effectively communicating and conveying courageEarnest by taking accountability, applying feedback and effectively planning and priority settingExpectations:Remain compliant with our policies processes and legal guidelinesAll other duties as assignedAttendance as required by departmentAdvice !We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!P.S .We have great details around our stats, success, history and more. Were proud of our culture and are happy to share why lets talk!Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the persons age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.California Residents: Please clickhere for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
Play the video below to learn more about our Company culture.
Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!About this Position:
Credit Acceptance is a financial services company. We accept assignment of contracts from auto dealers. The contracts are sent to our Dealer Service Center (DSC) by auto dealers. Your role as a Credit Analyst in the DSC is to help our dealers grow their businesses by aiding them with resolving open requirements on their customer applications as well as other items they need assistance with quickly, compliantly while delivering superior customer service.Note:
This position will work from home. Occasional planned travel to an office location may be required.Outcomes and Activities:Handle Phone Calls: You will spend the majority of your time signed on to our phone system, handling phone calls from our stakeholdersReview, validate and verify information through document review, internet searches and phone calls to quickly fund compliant dealsProvide a high level of customer service to maintain relationship with our stakeholdersResolve and document dealer inquiries not related to the funding processKeep the dealers pipeline open by managing any license, title, audit and inventory issuesWelcome and onboard new dealers by offering initial funding assistanceAll other duties as assignedAttendance as outlined in the Operations Attendance PolicyRequirements:Bachelors degree or equivalent Credit Acceptance work experienceBe proficient in Microsoft Word, Excel and OutlookRemain compliant with our policies, processes and legal guidelinesWork Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end (last calendar working day of any month)Preferred:Customer Service experience in a call center environmentInteraction with auto dealers in current or past roleExperience reviewing contracts/legal documents with a strong attention to detailExperience having to interpret existing rules/guidelines and apply them appropriately to make decisionsKnowledge and Skills:Be Diligent: Hard working, Conscientious, Sense of UrgencyBe Effective: Clear Communicator, Autonomous, Organized, ProductiveValidate information clearly and intuitively, protects all stakeholdersEducate: Identify and close knowledge gaps with all stakeholdersListen actively, understand callers situationOwn performance outcomes, improvement actions, attitudePromotes: Delivers superior Customer ServiceEffectively work independently in a fast-paced environmentAbility to adapt well to change with the willingness to maintain a flexible scheduleSpeak clearly, professionally and articulately on the telephoneAbility to learn quickly and apply knowledge learnedHandle difficult conversations professionallyDeals effectively with pressure, maintains focus and intensity, and remains optimistic and persistent, even under adversity.Training & Schedule Requirements:Training :Monday through Friday 7am-4pm PSTVirtual Training will be conducted beginning Monday, October 21stSchedule :8 hour shift between the following timesMonday -Friday; 6am - 5pm PST, working every other Saturday 6am - 4pm PSTMonday -Friday; 6am - 6pm PST, working every other Saturday 6am - 4pm PSTMonday -Friday: 7am - 6pm PST, working every other Saturday 7am - 5pm PSTMonday - Friday 7am - 8pm PST, working every other Saturday 7am - 6pm PSTTargeted Compensation:
$23.00-$25.00/ hour based on experienceTargeted Bonus:
Uncapped monthly bonus potential based on individual performance. The estimated average bonus target for this position is around $1,000/month.INDSERLP #zip #LI-RemoteBenefitsExcellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to WorkOur Company Values:To be successful in this role, Team Members need to be:Positive by maintaining resiliency and focusing on solutionsRespectful by collaborating and actively listeningInsightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisionsDirect by effectively communicating and conveying courageEarnest by taking accountability, applying feedback and effectively planning and priority settingExpectations:Remain compliant with our policies processes and legal guidelinesAll other duties as assignedAttendance as required by departmentAdvice !We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!P.S .We have great details around our stats, success, history and more. Were proud of our culture and are happy to share why lets talk!Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the persons age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.California Residents: Please clickhere for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
Play the video below to learn more about our Company culture.