Server Systems Administrator

The Server Systems Administrator will provide Tier 3 IT support to restore services at customer sites through diagnosis, isolation and resolution of systems, software, and network problems.

Education and Experience:

• (Preferred) Bachelor's Degree
• 2 to 3+ Years of experience
• Security+ CE (or appropriate DoDM 8570 Baseline Certification)
• IAT Level II certification is required before start
• Public Trust Clearance - Tier 3

Responsibilities:

• Assist Field Technicians in response to situations where the normal troubleshooting processes have failed to resolve the customer's problem at Tier 1 or Tier 2 Help Desk support.
• Provide installation, support and maintenance for approximately (23) Servers used for printer services, database or file storage services, medical application services, or other business functions.
• Perform maintenance and technical support for network security applications such as, hard-disk encryption.
• Perform System Center Configuration Manager (SCCM) and McAfee Enterprise and Windows Server Update Services (WSUS), Symantec End Point, and ACAS.
• Install or configure third party software applications, associated patches and security updates or version updates, and troubleshoot errors associated with the installation of the software for approximately (6) Commercial-off-the Shelf (COTS) 3rd party software applications, including: Citrix and other business software products, within a Windows 10 desktop environment.
• Troubleshoot software and applications that fail to function according to software design.

Knowledge and Skills:

• Excellent verbal and written communication skills
• Ability to organize and facilitate planning and demonstrations
• Ability to track, manage, and ensure projects tasks are completed in a timely manner
• Knowledge of Windows Server 2016/ 2019/ 2022

• Knowledge of Windows Server Update Services (WSUS)
• Knowledge of SharePoint Server
• Knowledge of Assured Compliance Assessment Solution (ACAS)
• Knowledge of Symantec End Point
• Knowledge of VMware
• Knowledge of Adobe
• Knowledge of Windows 10 and 11
• Knowledge of MS Office 365
• Knowledge of SCCM / MECM
• Knowledge of Enterprise Level Servers (HP, Dell)
• Knowledge of SQL Server
• Knowledge of Various other DOD, Navy (GOTS) and Commercial Off-the-shelf (COTS) applications

Technical Knowledge

• Experience in VMWare ESXi v6.7/vCenter, Microsoft Servers 2016 / 2019 / 2022
• Experience with SCCM / MECM
• Experience with ServiceNOW Ticketing/Global Service Center
• Experience with Citrix
• Experience with Virtual Data Center (NetApp, VMware ESXi)
• Experience with implementing configuration baselines and DoD STIGs
• Experience with patching & configuration (Remedies & Policies)

• Experience with server to server Integration Application

Clearance/Citizenship:

• Public Trust Tier-3
• Must be US Citizen

Travel Requirements:

• This position will involve less than 10% travel

Location: Lovell Federal Health Care Center (FHCC), North Chicago, IL 60064