Helpdesk Support Analyst

Position Summary: This position is responsible for proving informational and technical assistance to Curbell employees regarding a wide range of computer issuesEssential Functions:Documents, tracks, and monitors the problem to ensure a timely resolution.Provides support, in compliance with the Helpdesk Service Level Agreement, to business users who contact the support center requesting assistance with technical issues or questions.Identifies, researches, and resolves technical problems.Research and Development of technology to support business initiatives.Performs other duties as assigned.Core Competencies: Multi-TaskingSense Of Urgency & Work EthicCreativity and InnovationProcess Improvement & Best PracticesSetting Priorities & Time ManagementProblem Solving and Decision-MakingEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)