Humana
Senior Product Owner, SFMC
Humana, Montgomery, Alabama, United States, 36136
Humana Senior Product Owner, SFMC Montgomery, Alabama Apply Now
Become a part of our caring community and help us put health firstHumana's Corporate Marketing organization is looking for a Senior Product Owner that is Salesforce Marketing Cloud Email Specialist certified to join the Marketing Regulatory and Operational Communications (MROC) team. If you are ready to join the team of professionals responsible for Humana's success in delivering messaging to members through direct mail, email, outbound, etc., then this just may be the role for you!As the Senior Product Owner, you will support Humana's marketing journeys, campaigns, or communications with business strategy and consults on marketing and communication delivery strategy.Key Role FunctionsCoordinate with Product Owner to understand and translate requirements into architecture for key solutions, from design to coding, providing consultation around channels and audience targeting.Prioritize activities across development and operations for high quality execution, leading the delivery team to achieve work stream tasks/milestones.Look for enhancements to the messaging to achieve the strategy/goal.Structure, plan and lead design sessions.Collaborate with other work stream professionals to develop integrated solutions and resolve dependencies.Work to build out annual and quarterly roadmaps in partnership with business strategy and develop incremental planning meetings.Develop and communicate the sprint goals, and ensure the acceptance criteria is met.Identify opportunities to simplify, automate and consolidate across lines of business or products.Work closely with Product Owner and Scrum Master to provide progress updates and manage any delivery risks or issues.Identify and research potential pre and post production issues and assist in resolution and provide technical support when necessary.Structure and lead prototype demos and collect feedback from Product Owner.Support and execute release planning activities.Identify, resolve and/or escalate infrastructure issues.Provide coaching and development guidance to delivery team members.Promote best practice solutions and integrated applications to reduce costs and improve overall adoption.Ensure clear and effective communication with existing or concurrent projects.Create and manage solution-related documentation, providing input and solution guidance to the developers for custom solutions.To be successful in this role, you will need to be a highly detail-oriented, self-starter with strong organizational skills, who is thorough and demonstrates initiative and follow-through. Having a highly collaborative mindset and excellent relationship-building skills, including the ability to engage many diverse stakeholders and subject matter experts is also a must.Required QualificationsBachelor's degree or higher in marketing, communications or business
OR
equivalent related experience3+ years of communications, marketing, product owner (indirectly or directly) or related experienceExperience with multi-channel campaignsSalesforce Marketing Cloud (SFMC) Email Specialist certificationExcellent verbal, written and presentation skillsDemonstrated skills leading and/or influencing cross-functional teamsMust be passionate about contributing to an organization focused on continuously improving consumer experiencesPreferred QualificationsExperience with Aprimo, ADO and/or EMMEPrevious end-to-end communication experience within HumanaAdditional InformationTo ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.Satellite, cellular and microwave connection can be used only if approved by leadership.Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:Paid time off, holidays, volunteer time and jury duty payRecognition pay401(k) retirement savings plan with employer matchTuition assistanceParental and caregiver leaveEmployee charity matching programNetwork Resource Groups (NRGs)Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $93,000 - $128,000 per year. This job is eligible for a bonus incentive plan based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About usHumana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements.
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Become a part of our caring community and help us put health firstHumana's Corporate Marketing organization is looking for a Senior Product Owner that is Salesforce Marketing Cloud Email Specialist certified to join the Marketing Regulatory and Operational Communications (MROC) team. If you are ready to join the team of professionals responsible for Humana's success in delivering messaging to members through direct mail, email, outbound, etc., then this just may be the role for you!As the Senior Product Owner, you will support Humana's marketing journeys, campaigns, or communications with business strategy and consults on marketing and communication delivery strategy.Key Role FunctionsCoordinate with Product Owner to understand and translate requirements into architecture for key solutions, from design to coding, providing consultation around channels and audience targeting.Prioritize activities across development and operations for high quality execution, leading the delivery team to achieve work stream tasks/milestones.Look for enhancements to the messaging to achieve the strategy/goal.Structure, plan and lead design sessions.Collaborate with other work stream professionals to develop integrated solutions and resolve dependencies.Work to build out annual and quarterly roadmaps in partnership with business strategy and develop incremental planning meetings.Develop and communicate the sprint goals, and ensure the acceptance criteria is met.Identify opportunities to simplify, automate and consolidate across lines of business or products.Work closely with Product Owner and Scrum Master to provide progress updates and manage any delivery risks or issues.Identify and research potential pre and post production issues and assist in resolution and provide technical support when necessary.Structure and lead prototype demos and collect feedback from Product Owner.Support and execute release planning activities.Identify, resolve and/or escalate infrastructure issues.Provide coaching and development guidance to delivery team members.Promote best practice solutions and integrated applications to reduce costs and improve overall adoption.Ensure clear and effective communication with existing or concurrent projects.Create and manage solution-related documentation, providing input and solution guidance to the developers for custom solutions.To be successful in this role, you will need to be a highly detail-oriented, self-starter with strong organizational skills, who is thorough and demonstrates initiative and follow-through. Having a highly collaborative mindset and excellent relationship-building skills, including the ability to engage many diverse stakeholders and subject matter experts is also a must.Required QualificationsBachelor's degree or higher in marketing, communications or business
OR
equivalent related experience3+ years of communications, marketing, product owner (indirectly or directly) or related experienceExperience with multi-channel campaignsSalesforce Marketing Cloud (SFMC) Email Specialist certificationExcellent verbal, written and presentation skillsDemonstrated skills leading and/or influencing cross-functional teamsMust be passionate about contributing to an organization focused on continuously improving consumer experiencesPreferred QualificationsExperience with Aprimo, ADO and/or EMMEPrevious end-to-end communication experience within HumanaAdditional InformationTo ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.Satellite, cellular and microwave connection can be used only if approved by leadership.Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:Paid time off, holidays, volunteer time and jury duty payRecognition pay401(k) retirement savings plan with employer matchTuition assistanceParental and caregiver leaveEmployee charity matching programNetwork Resource Groups (NRGs)Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $93,000 - $128,000 per year. This job is eligible for a bonus incentive plan based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About usHumana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements.
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