City of Redmond
Information Services Manager - Infrastructure/Operations
City of Redmond, Redmond, Washington, United States, 98052
The City of Redmond is a thriving, culturally diverse community and home to over 80,000 residents. Redmond is the hub to an array of commerce and industry ranging from technology, aerospace and gaming to biomedical and innovation start-ups.
The Infrastructure and Operations team is responding to the growing needs of the City. The fast-paced nature of our municipality drives innovation and efficiency. The successful candidate will possess strong values that align with the City’s values, which include being welcoming, having integrity, showing accountability, and demonstrating a commitment to service. Additionally, the ideal candidate should find satisfaction in providing exceptional customer service, and thrive in a collaborative, high-volume work environment.
This is a hybrid position, splitting time between the office and working from home.You will be successful in this role if you are:Growth minded:
We believe that tomorrow’s success is built on the things we learn today and that part of being a successful leader involves continually growing and learning the full spectrum of leadership: We practice leadership, followership, and creating a leaderful culture.Leadership:
Making sure the team you’re responsible for has the information, tools, and support that they need.Followership:
Making sure your voice is heard, you’re providing feedback, and challenging the status quo while focusing on a City-first mission and providing a cohesive message across the team.Leaderful:
The humility that everyone around you has valuable insights and we pursue a culture where feedback is encouraged from everyone.Culture:
We believe that everything derives from culture and culture requires intentionality.Collaboration and Communication:
As a centralized provider of services that support departments across the City, the IO manager needs to have the ability to connect and build rapport with technical and non-technical teammates alike.This role will lead a team of highly skilled infrastructure engineers, working with the team to develop a technical vision and strategy while helping them with appropriate prioritization and removing roadblocks for the day-to-day task execution. The IO team plays a critical role in the City’s operations and is vital to the success of other team’s initiatives. Given this criticality, the IO manager is responsible for making sure they’re highly collaborative with their peers in the technology department, partners in other departments, and fostering a culture of collaboration between the IO team and their partners.
In addition, this role will be responsible for:Oversee the design, implementation, and maintenance of IT infrastructure (servers, networks, storage).Ensure high availability and performance of IT systems.Manage daily operations of IT services, including network operations, and system administration.Help, develop, and apply IT policies and procedures.Education and Experience:Five years of professional experience in information technology in a municipal settingTwo years supervisory/managerial experience, with demonstrated progressively responsible leadership experienceHigh school diploma or equivalent, Bachelor’s degree preferredOr equivalent combination of education and experience that provides the required knowledge, skills, and abilities.Licenses and Certificates:Valid Washington State driver's license may be requiredOther:This class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required of the job.Please review the
Information Services Manager
job description for more information about the knowledge, skills, abilities, working conditions, and physical requirements. Our employees earn competitive wages and enjoy an exceptional benefits package that includes:MEDICAL INSURANCE - Choice of two plans for employees and their eligible dependents: Premera or Kaiser Permanente. All employee healthcare premiums paid for by the City of Redmond.PRESCRIPTION DRUG INSURANCE - Included with each medical planDENTAL INSURANCE - For employees and their eligible dependentsVISION INSURANCE - For employees and their eligible dependentsOTHER INSURANCE - Life, accidental death & dismemberment insurance, short and long-term disability, optional employee-paid voluntary life insuranceFLEXIBLE SPENDING ACCOUNTS - For tax savings on healthcare and dependent care expensesPAID VACATION & HOLIDAYS – with (13) paid holidays per yearEMPLOYEE ASSISTANCE PROGRAM (EAP)RETIREMENT PLANS - Department of Retirement Systems (DRS) plus additional options that include: Municipal Employees Benefit Trust (Social Security replacement plan) and MetLife 457 PlanAnnual COLA adjustmentsAnnual merit increases of up to 5%To learn about benefits at the City of Redmond, please visit
C2MB (ajg.com)
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The Infrastructure and Operations team is responding to the growing needs of the City. The fast-paced nature of our municipality drives innovation and efficiency. The successful candidate will possess strong values that align with the City’s values, which include being welcoming, having integrity, showing accountability, and demonstrating a commitment to service. Additionally, the ideal candidate should find satisfaction in providing exceptional customer service, and thrive in a collaborative, high-volume work environment.
This is a hybrid position, splitting time between the office and working from home.You will be successful in this role if you are:Growth minded:
We believe that tomorrow’s success is built on the things we learn today and that part of being a successful leader involves continually growing and learning the full spectrum of leadership: We practice leadership, followership, and creating a leaderful culture.Leadership:
Making sure the team you’re responsible for has the information, tools, and support that they need.Followership:
Making sure your voice is heard, you’re providing feedback, and challenging the status quo while focusing on a City-first mission and providing a cohesive message across the team.Leaderful:
The humility that everyone around you has valuable insights and we pursue a culture where feedback is encouraged from everyone.Culture:
We believe that everything derives from culture and culture requires intentionality.Collaboration and Communication:
As a centralized provider of services that support departments across the City, the IO manager needs to have the ability to connect and build rapport with technical and non-technical teammates alike.This role will lead a team of highly skilled infrastructure engineers, working with the team to develop a technical vision and strategy while helping them with appropriate prioritization and removing roadblocks for the day-to-day task execution. The IO team plays a critical role in the City’s operations and is vital to the success of other team’s initiatives. Given this criticality, the IO manager is responsible for making sure they’re highly collaborative with their peers in the technology department, partners in other departments, and fostering a culture of collaboration between the IO team and their partners.
In addition, this role will be responsible for:Oversee the design, implementation, and maintenance of IT infrastructure (servers, networks, storage).Ensure high availability and performance of IT systems.Manage daily operations of IT services, including network operations, and system administration.Help, develop, and apply IT policies and procedures.Education and Experience:Five years of professional experience in information technology in a municipal settingTwo years supervisory/managerial experience, with demonstrated progressively responsible leadership experienceHigh school diploma or equivalent, Bachelor’s degree preferredOr equivalent combination of education and experience that provides the required knowledge, skills, and abilities.Licenses and Certificates:Valid Washington State driver's license may be requiredOther:This class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required of the job.Please review the
Information Services Manager
job description for more information about the knowledge, skills, abilities, working conditions, and physical requirements. Our employees earn competitive wages and enjoy an exceptional benefits package that includes:MEDICAL INSURANCE - Choice of two plans for employees and their eligible dependents: Premera or Kaiser Permanente. All employee healthcare premiums paid for by the City of Redmond.PRESCRIPTION DRUG INSURANCE - Included with each medical planDENTAL INSURANCE - For employees and their eligible dependentsVISION INSURANCE - For employees and their eligible dependentsOTHER INSURANCE - Life, accidental death & dismemberment insurance, short and long-term disability, optional employee-paid voluntary life insuranceFLEXIBLE SPENDING ACCOUNTS - For tax savings on healthcare and dependent care expensesPAID VACATION & HOLIDAYS – with (13) paid holidays per yearEMPLOYEE ASSISTANCE PROGRAM (EAP)RETIREMENT PLANS - Department of Retirement Systems (DRS) plus additional options that include: Municipal Employees Benefit Trust (Social Security replacement plan) and MetLife 457 PlanAnnual COLA adjustmentsAnnual merit increases of up to 5%To learn about benefits at the City of Redmond, please visit
C2MB (ajg.com)
#J-18808-Ljbffr