Quality Control Specialist

Quality Control Specialist - Marlborough, MA - Monday - Friday 8:00AM-5:00PMPay Range: $55,220+ per yearSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical/Dental/Vision for FT employees who work 30+ hours15 PTO days first yearPaid HolidaysAnnual Bonus Opportunity401(k) with matching contributionsVariable compensation plan (AIP) bonusEmployee Stock Purchase Plan (ESPP)Employee Assistance Program (EAP)Blueprint for WellnessTuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hoursOpportunities for career advancementTraining provided!Quality oriented employee who ensures that department maintains inspection readiness at all times. Manages required documentation and ensures regulatory processes are in place. The incumbent actively supports and complies with all company and departmental policies and procedures. This employee will also be responsible for auditing all internal processes to ensure compliance with SOP and annually review and revise (if necessary) all SOPs for Specimen Processing and Lab Support. She/He will be responsible for the administration of compliance training, proficiency training and safety training as well as, in conjunction with the department manager, the development and oversight of trainers and training modules.Provides technical and non-technical training duties and responsibilities.Monitor Client Concern responses to ensure disciplinary/corrective actions are doled out as described and re-trainings occur as needed.Perform monthly audits of attendance to ensure all supervisors have their employees at the correct level of disciplinary action for the respective number of unscheduled TOP days.Perform monthly audits of errors to ensure all supervisors have their employees at the correct level of disciplinary action for the respective number of errors they've committed.Track departmental QIPs and work with manager to record metrics, calculate them and develop plans to improve on them.Oversee department onboarding for both Specimen Processing and Tech OPs.Solicit the topics for and then construct the format of the monthly staff meetings. Collect and file all supervisors' completed sign-off sheets.Will be the point person for all inspections - internal and external.Maintain all training documents and technical records for Specimen Management and Tech OPs personnel.Perform audits of existing processes and proposed corrective actions.Facilitate on-site training sessions including but not limited to safety, compliance and proficiency testing.Annually review all applicable SOPs to ensure departmental compliance, proposing revisions wherever necessary.With trainers, monitor errors to determine where more general educational sessions are necessary. Conduct in-services to educate staff and train the trainer.Meet regularly with manager to discuss and review training modules. Suggest room for improvements, for the sake of quality.May perform other related tasks as assigned.QUALIFICATIONSRequired Work Experience:Five years laboratory experience required.Preferred Work Experience:N/APhysical and Mental Requirements:N/AKnowledge:Knowledge of computer applications (FES, Tandem, SSR, SDS)Skills:Ability to read and write reports and correspondence.Ability to speak effectively and present material to be understood by a diverse group of individuals.Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.Ability to troubleshoot problems and provide solutions.Ability to work independently, develop training materials and participate in team oriented projects.EDUCATIONHigh School Diploma or Equivalent (Required)LICENSE/CERTIFICATIONSQuest Diagnostics honors our service members and encourages veterans to apply.While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.2024-71781Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

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