Customer Service and Shipping Lead

J Thomas Home is a custom shelving manufacturer in Olathe, KS. We are a small family owned company with a fun, hardworking team. We are looking to add an administrative rock star that can support the sales, production and shipping teams. The ideal candidate has a strong attention to detail, positive attitude and desire to improve every day.

Key Responsibilities

Ensure all items being shipped out meet our high-quality standards.

Ensure all orders are shipped on time. You will do some shipping on a weekly basis.

Ensure all customer questions are answered.

Send quotes to customers.

Provide quality service and assist in resolving problems.

Basic administrative functions.

Maintain local files.

Create and file in folders.

Handle incoming and outgoing mail.

Ensure the office is stocked on supplies, clean and organized.

Assist in analyzing sales data.

Work with vendors and warehouses to ensure stock, quality, shipping, etc.

Qualifications

High School Diploma or equivalent required

Effective communication and organization skills required

Detail oriented

Commitment to providing excellent customer service essential

Experience in clerical/administrative in a production environment preferred

Data entry experience required

Strong Microsoft Office Skills Excel, Word, Outlook

Other computer applications, Adobe products, Bookkeeping software is a huge bonus.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.

Job Type:

Full-time

Pay:

$45,000.00 - $55,000.00 per year

Benefits:

401(k)

401(k) matching

Schedule:

8 hour shift

Application Question(s):

Why do you believe you would be the best fit for this position?

What is the best number and time to schedule a phone interview?

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person

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