Alarm.com
Customer Success Manager
Alarm.com, Austin, Texas, us, 78716
At Noonlight, an Alarm.com company, our mission is to protect and comfort people so they can live freely. What began as an app focused on helping people walk safely from point A to point B, is now a suite of emergency response APIs backing some of the smartest home, health, and lifestyle products in the IoT market.We are looking for a Customer Success Manager who will help enable Noonlight’s customers to deliver amazing safety and security solutions to their users and exceed their business goals.In this role, you will become an expert in one of the verticals Noonlight supports (e.g. Commercial Security, Home Security, Personal Safety, Wellness). In addition to leveraging that knowledge to help our existing customers deliver more protection and comfort to their users, you’ll work with our sales team to help demonstrate Noonlight’s expertise to prospective customers within that vertical.Who you are:
You take a proactive approach to helping our customers better solve the needs of their users, rather than waiting for them to contact us about a potential issue or improvement.You are a relationship builder, who delights our clients and skillfully navigates both fun and challenging value-driven communications.You are a great communicator, taking time to understand our customer’s business, the needs of their users, and then becoming an internal advocate to ensure we’re delivering the best possible solution(s).You desire to work in an environment where your input is crucial to help shape our offerings and how we interact with existing and prospective customers.Responsibilities:
Work with customers to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals.Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.Translate usage data into insights that can be leveraged by our customers to deliver more valuable solutions.Advocate customer needs/issues cross-departmentally and act as a voice of the customer across the organization.Manage account escalations and skillfully apply what you have learned about the customer to navigate through challenges as a team.Apply the knowledge gained from working with existing customers toward helping our sales team communicate how Noonlight can solve the needs of prospective customers who are looking to solve a similar problem.Other duties as assigned.Requirements:
3+ years in a customer success or similar role.Comfortable with ambiguity, with a bias towards action.Ability to work effectively in a fast-paced, entrepreneurial environment.Experience supporting complex, technical products.Company Info
Noonlight combines advanced technology with real humans to protect and comfort people so they can live freely. Launched in 2013 as a mobile application, Noonlight has since grown into a connected safety platform — partnering with products and services to enable modern and affordable 24/7 professional sensor monitoring, video monitoring, false alarm filtering, and data-rich emergency response via an API. Noonlight’s technology works everywhere in the United States and Canada, allowing end users to quickly get help in any situation, without requiring a 911 call or the ability to talk or text. Noonlight was recently acquired by Alarm.com, furthering its vision of automatic safety. It continues to operate as an independent business, with the elite knowledge, benefits, and backing of Alarm.com.Company Benefits
Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!Alarm.com is an Equal Opportunity Employer.
#J-18808-Ljbffr
You take a proactive approach to helping our customers better solve the needs of their users, rather than waiting for them to contact us about a potential issue or improvement.You are a relationship builder, who delights our clients and skillfully navigates both fun and challenging value-driven communications.You are a great communicator, taking time to understand our customer’s business, the needs of their users, and then becoming an internal advocate to ensure we’re delivering the best possible solution(s).You desire to work in an environment where your input is crucial to help shape our offerings and how we interact with existing and prospective customers.Responsibilities:
Work with customers to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals.Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.Translate usage data into insights that can be leveraged by our customers to deliver more valuable solutions.Advocate customer needs/issues cross-departmentally and act as a voice of the customer across the organization.Manage account escalations and skillfully apply what you have learned about the customer to navigate through challenges as a team.Apply the knowledge gained from working with existing customers toward helping our sales team communicate how Noonlight can solve the needs of prospective customers who are looking to solve a similar problem.Other duties as assigned.Requirements:
3+ years in a customer success or similar role.Comfortable with ambiguity, with a bias towards action.Ability to work effectively in a fast-paced, entrepreneurial environment.Experience supporting complex, technical products.Company Info
Noonlight combines advanced technology with real humans to protect and comfort people so they can live freely. Launched in 2013 as a mobile application, Noonlight has since grown into a connected safety platform — partnering with products and services to enable modern and affordable 24/7 professional sensor monitoring, video monitoring, false alarm filtering, and data-rich emergency response via an API. Noonlight’s technology works everywhere in the United States and Canada, allowing end users to quickly get help in any situation, without requiring a 911 call or the ability to talk or text. Noonlight was recently acquired by Alarm.com, furthering its vision of automatic safety. It continues to operate as an independent business, with the elite knowledge, benefits, and backing of Alarm.com.Company Benefits
Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!Alarm.com is an Equal Opportunity Employer.
#J-18808-Ljbffr