Gold's Gym
Customer Services Manager
Gold's Gym, Glendale, California, us, 91222
Why is it great to work here?
Gold’s Gym is growing fast and looking for a Customer Service Manager to help us provide world-class service to our clubs and members by utilizing in-depth knowledge of company products and programs. We’ll challenge your skills, talents, and abilities and reward your every success. Here are just some of the benefits you will get by being a Gold’s Gym employee:Work in a fun environment with great peopleFree gym memberships and discountsGreat benefits package that includes 401k, medical, vision, and dentalOpportunities to grow within the companyWhat sets us apart from the rest:
Dedication to our members’ successes and goalsAbility to provide results in every challengeIntegrity which creates life-long relationshipsPassion for people in the communities we servePride in what we do and who we areLeadership development (ongoing)Excellence in executionBut most of all…. we are more than a gym; we are a family!We want talented individuals who:
Have a positive, upbeat, and outgoing attitudeAre passionate about hospitality and excellence for our membersCan work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service provided to our membersHave fitness industry experience (preferred)Have perseverance to succeed through follow-up and follow-throughLove to constantly learn and growWhen you come to work:
Management/Leadership Duties:
Manage Operations team to ensure policies and procedures are followed at all timesHire, train, and supervise operations team members for the Front Desk, Kids Club, and Housekeeping AssociatesServe as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issuesResponsible for control of cash deposit with GM sign off ensuring daily deposits are made on timeServe as liaison with cleaning team to ensure proper level of cleanliness maintainedWork in cooperation with GM to manage/process cancellationsAssist GM with management of Medallia to ensure all members' concerns are addressed in a timely mannerAssist GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadlineOperations Support:
Ensure that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passesDirect and control all gym walk-throughsCommunicate with GM regarding ways to improve front desk operationsResponsible for communicating and following cash management proceduresManage the retail sales procedures for the gymThere are some MUST HAVES:
Excellent communication, organization, and customer service skillsUnderstanding of basic cash proceduresBasic computer skillsAbility to handle challenging customer issues with patience, tact, and professionalismExcellent training skillsExcellent leadership and management skillsCurrent CPR CertificationASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE A PART OF THE LEGACY TODAY!
Gold’s Gym provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or genetics.
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Gold’s Gym is growing fast and looking for a Customer Service Manager to help us provide world-class service to our clubs and members by utilizing in-depth knowledge of company products and programs. We’ll challenge your skills, talents, and abilities and reward your every success. Here are just some of the benefits you will get by being a Gold’s Gym employee:Work in a fun environment with great peopleFree gym memberships and discountsGreat benefits package that includes 401k, medical, vision, and dentalOpportunities to grow within the companyWhat sets us apart from the rest:
Dedication to our members’ successes and goalsAbility to provide results in every challengeIntegrity which creates life-long relationshipsPassion for people in the communities we servePride in what we do and who we areLeadership development (ongoing)Excellence in executionBut most of all…. we are more than a gym; we are a family!We want talented individuals who:
Have a positive, upbeat, and outgoing attitudeAre passionate about hospitality and excellence for our membersCan work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service provided to our membersHave fitness industry experience (preferred)Have perseverance to succeed through follow-up and follow-throughLove to constantly learn and growWhen you come to work:
Management/Leadership Duties:
Manage Operations team to ensure policies and procedures are followed at all timesHire, train, and supervise operations team members for the Front Desk, Kids Club, and Housekeeping AssociatesServe as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issuesResponsible for control of cash deposit with GM sign off ensuring daily deposits are made on timeServe as liaison with cleaning team to ensure proper level of cleanliness maintainedWork in cooperation with GM to manage/process cancellationsAssist GM with management of Medallia to ensure all members' concerns are addressed in a timely mannerAssist GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadlineOperations Support:
Ensure that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passesDirect and control all gym walk-throughsCommunicate with GM regarding ways to improve front desk operationsResponsible for communicating and following cash management proceduresManage the retail sales procedures for the gymThere are some MUST HAVES:
Excellent communication, organization, and customer service skillsUnderstanding of basic cash proceduresBasic computer skillsAbility to handle challenging customer issues with patience, tact, and professionalismExcellent training skillsExcellent leadership and management skillsCurrent CPR CertificationASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE A PART OF THE LEGACY TODAY!
Gold’s Gym provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or genetics.
#J-18808-Ljbffr