Pulsate Mobile, Ltd.
Sr. Manager, Customer Success
Pulsate Mobile, Ltd., Austin, Texas, us, 78716
About PulsateAt Pulsate, our passion is personalization. We are a fast moving, smart and innovative Fintech that is changing the face of how the banking industry brings deep-seated personalization into their digital engagement strategies. We work with 100’s of Financial Institutions in the US, reaching into the pockets of almost 20 million consumers to help bring the personal experience of a branch visit right onto the screen of their mobile phone.
We are making a genuine difference in the lives of millions of Americans, helping Financial Institutions engage their members and customers to improve their financial well-being.Our people at Pulsate are passionate, collaborative and always learning in striving to bring our solution to more Financial Institutions and more consumers.The RoleWe are seeking an experienced and strategic Sr. Manager of Customer Success to lead our Customer Success team. As the Sr. Manager of Customer Success, you will play a critical role in accelerating our company’s growth by developing strategies to ensure the success and satisfaction of our valued customers. You will play a critical role in driving customer retention, expansion, loyalty, and advocacy. Your primary objective will be to build strong relationships with our customers, understand their needs, and champion their interests within the organizationResponsibilities:Develop and execute a comprehensive success strategy aligned with Pulsate’s goals and objectives while monitoring key performance indicators to measure your team’s success and effectiveness of customer success initiatives.
Lead and mentor a small team of Customer Success professionals, providing guidance, support, and feedback to drive performance and growth.
Collaborate cross-functionally with Sales, Marketing, Product Development, and other teams to drive adoption and usage of our products.
Define and monitor key performance indicators (KPIs) to track the effectiveness of Customer Success and drive continuous improvement.
Build and maintain strong relationships with key customers, serving as a point of contact to understand their needs, concerns, and identify opportunities for collaboration and growth.
Stay informed about industry trends, best practices, and emerging technologies in customer Success and fintech to ensure our company remains at the forefront of innovation.
Qualifications:5+ years of experience in Customer Success, Customer Operations, or Account Management role, preferably in the fintech or financial services industry.
2+ years of experience managing a customer success team.
Entrepreneurial spirit - Must be a self-starter with a strong desire to learn and grow, preferably with experience working in a growth stage startup environment
Excellent communication and interpersonal skills, with the ability to build strong relationships, with a genuine passion for the customer experience.
Ability to align the team on identified metrics and respond strategically to drive retention and NRR.
Experience working with regional banks and credit unions is highly desirable.
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We are making a genuine difference in the lives of millions of Americans, helping Financial Institutions engage their members and customers to improve their financial well-being.Our people at Pulsate are passionate, collaborative and always learning in striving to bring our solution to more Financial Institutions and more consumers.The RoleWe are seeking an experienced and strategic Sr. Manager of Customer Success to lead our Customer Success team. As the Sr. Manager of Customer Success, you will play a critical role in accelerating our company’s growth by developing strategies to ensure the success and satisfaction of our valued customers. You will play a critical role in driving customer retention, expansion, loyalty, and advocacy. Your primary objective will be to build strong relationships with our customers, understand their needs, and champion their interests within the organizationResponsibilities:Develop and execute a comprehensive success strategy aligned with Pulsate’s goals and objectives while monitoring key performance indicators to measure your team’s success and effectiveness of customer success initiatives.
Lead and mentor a small team of Customer Success professionals, providing guidance, support, and feedback to drive performance and growth.
Collaborate cross-functionally with Sales, Marketing, Product Development, and other teams to drive adoption and usage of our products.
Define and monitor key performance indicators (KPIs) to track the effectiveness of Customer Success and drive continuous improvement.
Build and maintain strong relationships with key customers, serving as a point of contact to understand their needs, concerns, and identify opportunities for collaboration and growth.
Stay informed about industry trends, best practices, and emerging technologies in customer Success and fintech to ensure our company remains at the forefront of innovation.
Qualifications:5+ years of experience in Customer Success, Customer Operations, or Account Management role, preferably in the fintech or financial services industry.
2+ years of experience managing a customer success team.
Entrepreneurial spirit - Must be a self-starter with a strong desire to learn and grow, preferably with experience working in a growth stage startup environment
Excellent communication and interpersonal skills, with the ability to build strong relationships, with a genuine passion for the customer experience.
Ability to align the team on identified metrics and respond strategically to drive retention and NRR.
Experience working with regional banks and credit unions is highly desirable.
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