Columbia Credit Union
Contact Center Specialist (Call Center) | Part-Time
Columbia Credit Union, Mission, Kansas, United States,
Contact Center Specialist (Call Center) | Part-Time
Job Category : OperationsRequisition Number : CONTA002073Posted: August 12, 2024Part-TimeLocations
Columbia CU is a full-service financial institution with $2.3 billion in assets, over 100k members, and we pride ourselves in our commitment to “Making Life Better” in the communities we serve.About The Role
The Contact Center Specialist assists members with account-based and membership-related needs over the phone and through our electronic alternatives consistent with Columbia’s policies, procedures, and service standards. This position additionally assists fellow Contact Center Specialists, and other Columbia CU department staff, in finding solutions to inquiries and needs. They are committed to providing the highest level of individualized service by placing the member first, performing a variety of transactions while listening closely to our members' unique requirements. Provide creative solutions to our membership as we strive to “Make Life Better,” ensuring they receive exceptional service in a friendly, efficient manner.Requires availability Monday through Friday 8:00am to 6:00pm.RESPONSIBILITIES
Adhere to Columbia Credit Union Service Standards.Accurately process member transactions and requests.Provide excellent member service by limiting wait times for inbound callers.Process account maintenance requests for members to include address changes, transaction, and account research.Knowledge of and compliance with Currency Transaction Reporting requirements and Columbia’s Bank Secrecy Act compliance program.Exercise independent judgment within set authorizations.Identify and refer members to our business partners in Home Loans, Insurance & Investment, and Business Services.Participate in cross-functional projects, promotions, and training.Perform additional tasks as assigned by department leadership commensurate with position.Proficient in processing member requests for account maintenance to include account research and assisting members with the fraud process.Communicate with members through all available channels, such as Chat, Email, Video Chat, and Phone.Responsibilities include but are not limited to; maintenance, providing basic consumer and real estate loan information, and educating members on CCU products and services. Educate and assist members with all digital-related products and services.Maintain up-to-date knowledge on all credit union products and services and through active listening, recommend Columbia Credit Union products and services to “Make Life Better” for our membership.Display consistent teamwork and collaboration with others within Member Service and departments throughout the organization.REQUIREMENTS
Minimum 1-year experience in a financial institution and/or call center environment or a minimum 6 months experience at Columbia Credit Union in a member-facing role.Professional, mentally alert, and neat in appearance with an enthusiastic attitude.Excellent communication skills both verbal and written.Must be team-oriented.Highly organized, detail-oriented with the ability to multi-task.Possess sound decision-making skills.Must be available to work hours of operation in the Call Center.Consistent and reliable attendance: work scheduled shifts to meet the service level expectations of our members.COMPENSATION
$19.00 - $23.00/hourColumbia Credit Union follows all required COVID-19 health protocolsEqual Opportunity Employer/AAMust be 18 or older to apply
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Job Category : OperationsRequisition Number : CONTA002073Posted: August 12, 2024Part-TimeLocations
Columbia CU is a full-service financial institution with $2.3 billion in assets, over 100k members, and we pride ourselves in our commitment to “Making Life Better” in the communities we serve.About The Role
The Contact Center Specialist assists members with account-based and membership-related needs over the phone and through our electronic alternatives consistent with Columbia’s policies, procedures, and service standards. This position additionally assists fellow Contact Center Specialists, and other Columbia CU department staff, in finding solutions to inquiries and needs. They are committed to providing the highest level of individualized service by placing the member first, performing a variety of transactions while listening closely to our members' unique requirements. Provide creative solutions to our membership as we strive to “Make Life Better,” ensuring they receive exceptional service in a friendly, efficient manner.Requires availability Monday through Friday 8:00am to 6:00pm.RESPONSIBILITIES
Adhere to Columbia Credit Union Service Standards.Accurately process member transactions and requests.Provide excellent member service by limiting wait times for inbound callers.Process account maintenance requests for members to include address changes, transaction, and account research.Knowledge of and compliance with Currency Transaction Reporting requirements and Columbia’s Bank Secrecy Act compliance program.Exercise independent judgment within set authorizations.Identify and refer members to our business partners in Home Loans, Insurance & Investment, and Business Services.Participate in cross-functional projects, promotions, and training.Perform additional tasks as assigned by department leadership commensurate with position.Proficient in processing member requests for account maintenance to include account research and assisting members with the fraud process.Communicate with members through all available channels, such as Chat, Email, Video Chat, and Phone.Responsibilities include but are not limited to; maintenance, providing basic consumer and real estate loan information, and educating members on CCU products and services. Educate and assist members with all digital-related products and services.Maintain up-to-date knowledge on all credit union products and services and through active listening, recommend Columbia Credit Union products and services to “Make Life Better” for our membership.Display consistent teamwork and collaboration with others within Member Service and departments throughout the organization.REQUIREMENTS
Minimum 1-year experience in a financial institution and/or call center environment or a minimum 6 months experience at Columbia Credit Union in a member-facing role.Professional, mentally alert, and neat in appearance with an enthusiastic attitude.Excellent communication skills both verbal and written.Must be team-oriented.Highly organized, detail-oriented with the ability to multi-task.Possess sound decision-making skills.Must be available to work hours of operation in the Call Center.Consistent and reliable attendance: work scheduled shifts to meet the service level expectations of our members.COMPENSATION
$19.00 - $23.00/hourColumbia Credit Union follows all required COVID-19 health protocolsEqual Opportunity Employer/AAMust be 18 or older to apply
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