Key Cars Auto Group
Business Development Center (BDC) Manager
Key Cars Auto Group, Milford, Connecticut, United States, 06466
Key Cars Auto Group is seeking a dynamic and experienced BDC Manager to lead our Business Development Center team of Sales and Service Customer Service Advocates (BDC Representatives). As the BDC Manager, you will play a pivotal role in ensuring the success of our sales and service departments by managing the BDC and driving departmental metrics to meet and exceed goals.
Responsibilities
Team Leadership:
Supervise Sales BDC Representatives and Service BDC Representatives, providing guidance, training, and support to ensure their success.
Performance Management:
Monitor and ensure the achievement of departmental metrics, including customer contacts, appointments set, appointments kept, and sales closed.
Lead Management:
Oversee third-party lead and website providers to optimize lead generation and conversion.
Sales and Service Support:
Assist in the sales and service process, contributing to the generation of vehicle sales and service bookings.
Training and Development:
Contribute to the training and development of BDC Consultants, ensuring they are proficient in customer communication via phone and email.
Schedule and Payroll Management:
Manage employee schedules and oversee weekly payroll and monthly commission for the BDC team.
Recruitment and Performance Evaluation:
Lead the hiring process for BDC personnel, conduct regular performance evaluations, and implement disciplinary measures as needed.
CRM Utilization:
Utilize CRM and lead management tools effectively to track leads, customer interactions, and performance metrics.
Qualifications
High School Diploma or bachelor’s degree in Entrepreneur Management or Marketing preferred.
2-5 years’ experience in internet sales and customer service (management-level preferred).
Minimum 1 year of previous dealership management experience is required.
Prior work experience in a BDC department is considered a plus.
Strong communication skills, both verbal and written.
Proficiency in CRM and lead management tools.
Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
Excellent leadership, coaching, and team-building skills.
About Us:
Key Cars Auto Group is one of the fastest growing automotive dealer groups in Connecticut. Our mission statement is that we are solution providers and not product pushers and we believe everyone deserves to drive a nicer, newer car. You will be an integral part of ensuring our customers find solutions to their transportation needs. We work exceptionally at Key Cars, doing whatever the job is to the best of our ability. We all pledge to provide our customers exceptional service and exceptional solutions at every opportunity.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Responsibilities
Team Leadership:
Supervise Sales BDC Representatives and Service BDC Representatives, providing guidance, training, and support to ensure their success.
Performance Management:
Monitor and ensure the achievement of departmental metrics, including customer contacts, appointments set, appointments kept, and sales closed.
Lead Management:
Oversee third-party lead and website providers to optimize lead generation and conversion.
Sales and Service Support:
Assist in the sales and service process, contributing to the generation of vehicle sales and service bookings.
Training and Development:
Contribute to the training and development of BDC Consultants, ensuring they are proficient in customer communication via phone and email.
Schedule and Payroll Management:
Manage employee schedules and oversee weekly payroll and monthly commission for the BDC team.
Recruitment and Performance Evaluation:
Lead the hiring process for BDC personnel, conduct regular performance evaluations, and implement disciplinary measures as needed.
CRM Utilization:
Utilize CRM and lead management tools effectively to track leads, customer interactions, and performance metrics.
Qualifications
High School Diploma or bachelor’s degree in Entrepreneur Management or Marketing preferred.
2-5 years’ experience in internet sales and customer service (management-level preferred).
Minimum 1 year of previous dealership management experience is required.
Prior work experience in a BDC department is considered a plus.
Strong communication skills, both verbal and written.
Proficiency in CRM and lead management tools.
Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
Excellent leadership, coaching, and team-building skills.
About Us:
Key Cars Auto Group is one of the fastest growing automotive dealer groups in Connecticut. Our mission statement is that we are solution providers and not product pushers and we believe everyone deserves to drive a nicer, newer car. You will be an integral part of ensuring our customers find solutions to their transportation needs. We work exceptionally at Key Cars, doing whatever the job is to the best of our ability. We all pledge to provide our customers exceptional service and exceptional solutions at every opportunity.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr