Bob Bell Auto Group
Service BDC / Customer Care Representative
Bob Bell Auto Group, Bel Air, Maryland, United States, 21014
Bob Bell Chevrolet Bel Air is looking for a ServiceBDC / Customer Care Representative
At Bob Bell, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Bob Bell is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Responsibilities
Handle all phone appointments
Work with internet leads accordingly to set an appointment for a proper service appointment
Deliver inquiries/messages intended for other service personnel and departments promptly
Speak directly with customer to assist with all inquiries and issues
Administer rental coordination for customers while cars are in service
Qualifications
Good verbal and written communication skills
Self-motivation
Proficiency with Microsoft Word, Excel, and Outlook
Drive to succeed customer expectations
Excellent organizational skills
Benefits
Medical and Prescription Drug Plans
Health Savings Account (HSA) Eligibility
Wellness Program
CareFirst Video Visit Eligibility (see a doctor 24/7/365)!
Dental and Vision Plans
401K
Disability and Life Insurance
We have 6 dealerships in the greater Baltimore, Maryland area!
Employee Car Purchase Program
Career Progression
Great Company Culture
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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At Bob Bell, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Bob Bell is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Responsibilities
Handle all phone appointments
Work with internet leads accordingly to set an appointment for a proper service appointment
Deliver inquiries/messages intended for other service personnel and departments promptly
Speak directly with customer to assist with all inquiries and issues
Administer rental coordination for customers while cars are in service
Qualifications
Good verbal and written communication skills
Self-motivation
Proficiency with Microsoft Word, Excel, and Outlook
Drive to succeed customer expectations
Excellent organizational skills
Benefits
Medical and Prescription Drug Plans
Health Savings Account (HSA) Eligibility
Wellness Program
CareFirst Video Visit Eligibility (see a doctor 24/7/365)!
Dental and Vision Plans
401K
Disability and Life Insurance
We have 6 dealerships in the greater Baltimore, Maryland area!
Employee Car Purchase Program
Career Progression
Great Company Culture
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr