John Muir Health
Patient Call Representative - Multispecialty Administration-Walnut Creek - Full
John Muir Health, Walnut Creek, California, United States, 94598
Patient Call Representative - Multispecialty Administration-Walnut Creek - Full Time - 8 Hour - DaysJob Description:
The Patient Call Representative promptly responds to patient phone calls and inquiries.Education:
High School Graduate or Equivalent PreferredExperience:
1 year Clerical - Medical Secretary PreferredCertifications/Licensures:
CMA - Certified Medical Assistant PreferredEpic - Proficiencies required for this position must be passed within 90 days of start date.Skills:
Knowledge of organizational policies, procedures, systems and objectives.Trained in Health Insurance Portability and Accountability Act (HIPAA) general protocols with additional training specific to department as required & Security Policies and Procedures.Proficient in Microsoft Office Products (Word, Excel, Outlook and PowerPoint).Maintains professional and personal integrity.Must be able to maintain effective working relationships with a wide variety of individuals.Ability to communicate effectively written and orally.Ability to possess visual capacity and hearing to monitor and use telephone equipment.Effective communication skills (good hearing, listening and speaking skills).Ability to deal diplomatically with all types of individuals under stressful situations.Basic knowledge of medical terminology, anatomy and physiology.Ability to work with the public in a professional courteous manner.Enjoys working with the public.Knowledge of JMH patient navigation programs.Work Shift:
08.0 - 08:00 - 17:00 No Waive (United States of America)Pay Range:
$24.99 - $33.74 Hourly. Offer amounts are based on demonstrated/relevant experience and/or licensure.Scheduled Weekly Hours:
40
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The Patient Call Representative promptly responds to patient phone calls and inquiries.Education:
High School Graduate or Equivalent PreferredExperience:
1 year Clerical - Medical Secretary PreferredCertifications/Licensures:
CMA - Certified Medical Assistant PreferredEpic - Proficiencies required for this position must be passed within 90 days of start date.Skills:
Knowledge of organizational policies, procedures, systems and objectives.Trained in Health Insurance Portability and Accountability Act (HIPAA) general protocols with additional training specific to department as required & Security Policies and Procedures.Proficient in Microsoft Office Products (Word, Excel, Outlook and PowerPoint).Maintains professional and personal integrity.Must be able to maintain effective working relationships with a wide variety of individuals.Ability to communicate effectively written and orally.Ability to possess visual capacity and hearing to monitor and use telephone equipment.Effective communication skills (good hearing, listening and speaking skills).Ability to deal diplomatically with all types of individuals under stressful situations.Basic knowledge of medical terminology, anatomy and physiology.Ability to work with the public in a professional courteous manner.Enjoys working with the public.Knowledge of JMH patient navigation programs.Work Shift:
08.0 - 08:00 - 17:00 No Waive (United States of America)Pay Range:
$24.99 - $33.74 Hourly. Offer amounts are based on demonstrated/relevant experience and/or licensure.Scheduled Weekly Hours:
40
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