Oracle
Senior Customer Success Manager
Oracle, Bismarck, North Dakota, us, 58502
Oracle Senior Customer Success Manager - Bismarck, North Dakota
Minimum Qualifications:BS or BA degree in a related field and/or equivalent job experience.8+ years of Healthcare Information Technology (HCIT) experience in Consulting, Support, Project/Program Management, Client Relationship Management, or other client-facing HCIT solution work.Knowledge of relevant best practices within HCIT consulting as evidenced by prior successful consulting outcomes and achievements.Experience consulting, influencing, and partnering with key customer end-users and decision-makers, including healthcare CXOs and CIOs.Prior experience with Oracle Health products and service offerings preferred.Strong project management skills, including the ability to create, maintain, and execute a detailed account management plan.Excellent communication and interpersonal skills, with the ability to articulate complex information clearly in both verbal and written form.Ability to influence, persuade, and negotiate for effective outcomes.Ability to collaborate across teams and organizations to resolve conflicts and drive performance improvement.Ability to travel to client sites up to 20% of the time based on business needs.Responsibilities:The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts, focusing on continuous improvements to customer utilization and experience, facilitating contract renewals, increasing customer satisfaction, service level attainment, and incremental revenue growth.The Customer Success Manager oversees the customer experience throughout the customer lifecycle and is accountable for the overall operational success of the customer using Oracle Health solutions and services. The CSM identifies opportunities for ongoing improvement and simplification in business operating procedures, leading to improved effectiveness and optimization of Oracle Health product/system use.The CSM develops, tracks, and manages priorities and committed actions to ensure progress on identified opportunities. Responsibilities include cultivating strong partnerships with key internal and external stakeholders and leveraging relationships to achieve positive outcomes and incremental revenue growth.The senior Customer Success Manager portfolio includes clients with varying needs and complexity, including significant needs related to upgrades, renewals, transformation, and adoption.The CSM will be measured on:Strong Success Plans for their customer or portfolio of customersSuccess StoriesARR retention and growthCode currencySales Leads generatedCustomer performance on KPIs relative to peersPractice development: Grow the overall culture and practice of customer success within Oracle Health.Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Compensation and Benefits:US: Hiring Range: from $43.99 to $85.67 per hour; from $91,500 to $178,200 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40 - 90/10.Oracle maintains broad salary ranges to account for variations in knowledge, skills, experience, market conditions, and locations.Oracle US offers a comprehensive benefits package which includes:Medical, dental, and vision insuranceShort-term and long-term disabilityLife insurance and AD&DFlexible Spending Accounts401(k) Savings and Investment Plan with company matchPaid time off11 paid holidaysPaid sick leavePaid parental leaveAdoption assistanceEmployee Stock Purchase PlanThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About Us:As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. We’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
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Minimum Qualifications:BS or BA degree in a related field and/or equivalent job experience.8+ years of Healthcare Information Technology (HCIT) experience in Consulting, Support, Project/Program Management, Client Relationship Management, or other client-facing HCIT solution work.Knowledge of relevant best practices within HCIT consulting as evidenced by prior successful consulting outcomes and achievements.Experience consulting, influencing, and partnering with key customer end-users and decision-makers, including healthcare CXOs and CIOs.Prior experience with Oracle Health products and service offerings preferred.Strong project management skills, including the ability to create, maintain, and execute a detailed account management plan.Excellent communication and interpersonal skills, with the ability to articulate complex information clearly in both verbal and written form.Ability to influence, persuade, and negotiate for effective outcomes.Ability to collaborate across teams and organizations to resolve conflicts and drive performance improvement.Ability to travel to client sites up to 20% of the time based on business needs.Responsibilities:The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts, focusing on continuous improvements to customer utilization and experience, facilitating contract renewals, increasing customer satisfaction, service level attainment, and incremental revenue growth.The Customer Success Manager oversees the customer experience throughout the customer lifecycle and is accountable for the overall operational success of the customer using Oracle Health solutions and services. The CSM identifies opportunities for ongoing improvement and simplification in business operating procedures, leading to improved effectiveness and optimization of Oracle Health product/system use.The CSM develops, tracks, and manages priorities and committed actions to ensure progress on identified opportunities. Responsibilities include cultivating strong partnerships with key internal and external stakeholders and leveraging relationships to achieve positive outcomes and incremental revenue growth.The senior Customer Success Manager portfolio includes clients with varying needs and complexity, including significant needs related to upgrades, renewals, transformation, and adoption.The CSM will be measured on:Strong Success Plans for their customer or portfolio of customersSuccess StoriesARR retention and growthCode currencySales Leads generatedCustomer performance on KPIs relative to peersPractice development: Grow the overall culture and practice of customer success within Oracle Health.Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Compensation and Benefits:US: Hiring Range: from $43.99 to $85.67 per hour; from $91,500 to $178,200 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40 - 90/10.Oracle maintains broad salary ranges to account for variations in knowledge, skills, experience, market conditions, and locations.Oracle US offers a comprehensive benefits package which includes:Medical, dental, and vision insuranceShort-term and long-term disabilityLife insurance and AD&DFlexible Spending Accounts401(k) Savings and Investment Plan with company matchPaid time off11 paid holidaysPaid sick leavePaid parental leaveAdoption assistanceEmployee Stock Purchase PlanThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About Us:As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. We’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
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