Shea Properties
Community Manager
Shea Properties, Denver, Colorado, United States, 80285
Shea Properties – Find Awesome.
Shea Properties is always looking for talented people who are interested in beginning or continuing their careers in real estate. With a portfolio that includes 11,200 apartment units and 6.0 million square feet of commercial space in California, Colorado and Washington—and an amazing pipeline of future projects—Shea Properties can help you find your awesome. Our associates love the collaborative, supportive, family-friendly work environment. Our leadership team encourages input at all levels and embodies Shea’s Core Values of Honesty and Integrity, Respect for Others, Teamwork and Competitive Spirit.
Job Scope
The Community Manager’s primary focus is to ensure that revenue and profit targets are met, outstanding service levels are provided and asset value is protected and enhanced, while being able to analyze and strategize the needs of the asset. The Community Manager is responsible for the successful day-to-day management of the property and will lead, guide and motivate property staff and monitor performance and results. The Community Manager will ensure that all property staff comply with company employment and safety practices and local and federal laws and regulations. The Community Manager will promote a strong service culture and successful teamwork. The Community Manager will strive to achieve the goals of Shea Apartment Communities and maximize the return on the owner’s investment. The Regional Director will assign other duties as necessary.
The pay range for this position is $29.00 - $32.00/hour and the Community Manager is also eligible to participate in the Office Sales Bonus, Club Shea Program and the discretionary annual bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, vision, 401k, disability, life insurance, 35% discounted apartment (based on availability) and cell phone allowance.
The Community Manager, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.
Job Duties
Supervise and provide leadership, support and direction to the staff. Resolve associate related issues and support team cohesiveness with positive and open communication.
Ensure leasing team is productive and successfully meeting/exceeding leasing targets. Review Leasing Fundamentals and all aspects of the sales process, LTS, Yieldstar, and Vaultware and report to the Regional Manager.
Identify training needs and mentors; ensure new hires receive the appropriate mentoring, development and onboarding.
Assist in the recruitment and hiring of all property positions and mentor new team members.
Conduct a successful morning lineup and ensure all team members have the information they need to effectively perform their jobs.
Ensure daily process chart is created and followed.
Conduct effective Monthly Staff and Safety Meetings.
Attend monthly CM meetings.
Review Yieldstar pricing each morning and submit recommendations.
Supervise the review and approval of all applications for move-ins in a fair and consistent manner in accordance with Fair Housing requirements and Shea Apartment Communities’ policy.
Prepare annual budgets. Develop and administer the capital and operating budgets for the property. Complete monthly variance reports in an accurate and timely manner.
In conjunction with the Regional Manager and Marketing Department, develop, implement and maintain a comprehensive marketing plan for the property.
Ensure resident service satisfaction targets are met and design and implement resident retention programs in accordance with Shea Apartment Communities goals.
Resolve resident complaints and direct complaints to the Regional Manager when appropriate.
Manage the rent collection process in a timely manner and implement the legal process adhering to established standards and procedures.
Participate in staff selection process. Recruit, hire, and train all on-site staff under the approval and direction of the Regional Manager.
Perform other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.
Handle on-call duties, per policy and schedule for property.
Technical/Professional Knowledge
Effective oral and written communication skills; ability to give clear direction and respond to inquiries.
Effective sales and sales management skills.
Understand accounting principles and budget process. Ability to read and interpret numerical information.
Understand marketing concepts; ability to analyze data and write reports.
Outstanding customer service skills and experience required in at least one of the following industries: property management, hospitality, retail, or real estate.
Possess management skills including supervisory, planning, organizing, and coordinating tasks.
Proficient with Microsoft Office products (Word/Excel/Outlook) and Yardi preferred.
High School Diploma or equivalent required. Two or four year college degree preferred.
Minimum two to five years property management experience – depending on number of units.
Work Environment
The Community Manager works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 9 a.m. – 6 p.m. However, office staff is expected to report at 8:50 a.m. for staff line-up. Saturday and/or Sunday work schedule may be required depending on property occupancy. The Community Manager should be flexible and readily available depending on the needs of the property.
Physical Requirements
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work.
Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
EOE/M/F/D/V
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Shea Properties is always looking for talented people who are interested in beginning or continuing their careers in real estate. With a portfolio that includes 11,200 apartment units and 6.0 million square feet of commercial space in California, Colorado and Washington—and an amazing pipeline of future projects—Shea Properties can help you find your awesome. Our associates love the collaborative, supportive, family-friendly work environment. Our leadership team encourages input at all levels and embodies Shea’s Core Values of Honesty and Integrity, Respect for Others, Teamwork and Competitive Spirit.
Job Scope
The Community Manager’s primary focus is to ensure that revenue and profit targets are met, outstanding service levels are provided and asset value is protected and enhanced, while being able to analyze and strategize the needs of the asset. The Community Manager is responsible for the successful day-to-day management of the property and will lead, guide and motivate property staff and monitor performance and results. The Community Manager will ensure that all property staff comply with company employment and safety practices and local and federal laws and regulations. The Community Manager will promote a strong service culture and successful teamwork. The Community Manager will strive to achieve the goals of Shea Apartment Communities and maximize the return on the owner’s investment. The Regional Director will assign other duties as necessary.
The pay range for this position is $29.00 - $32.00/hour and the Community Manager is also eligible to participate in the Office Sales Bonus, Club Shea Program and the discretionary annual bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, vision, 401k, disability, life insurance, 35% discounted apartment (based on availability) and cell phone allowance.
The Community Manager, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.
Job Duties
Supervise and provide leadership, support and direction to the staff. Resolve associate related issues and support team cohesiveness with positive and open communication.
Ensure leasing team is productive and successfully meeting/exceeding leasing targets. Review Leasing Fundamentals and all aspects of the sales process, LTS, Yieldstar, and Vaultware and report to the Regional Manager.
Identify training needs and mentors; ensure new hires receive the appropriate mentoring, development and onboarding.
Assist in the recruitment and hiring of all property positions and mentor new team members.
Conduct a successful morning lineup and ensure all team members have the information they need to effectively perform their jobs.
Ensure daily process chart is created and followed.
Conduct effective Monthly Staff and Safety Meetings.
Attend monthly CM meetings.
Review Yieldstar pricing each morning and submit recommendations.
Supervise the review and approval of all applications for move-ins in a fair and consistent manner in accordance with Fair Housing requirements and Shea Apartment Communities’ policy.
Prepare annual budgets. Develop and administer the capital and operating budgets for the property. Complete monthly variance reports in an accurate and timely manner.
In conjunction with the Regional Manager and Marketing Department, develop, implement and maintain a comprehensive marketing plan for the property.
Ensure resident service satisfaction targets are met and design and implement resident retention programs in accordance with Shea Apartment Communities goals.
Resolve resident complaints and direct complaints to the Regional Manager when appropriate.
Manage the rent collection process in a timely manner and implement the legal process adhering to established standards and procedures.
Participate in staff selection process. Recruit, hire, and train all on-site staff under the approval and direction of the Regional Manager.
Perform other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.
Handle on-call duties, per policy and schedule for property.
Technical/Professional Knowledge
Effective oral and written communication skills; ability to give clear direction and respond to inquiries.
Effective sales and sales management skills.
Understand accounting principles and budget process. Ability to read and interpret numerical information.
Understand marketing concepts; ability to analyze data and write reports.
Outstanding customer service skills and experience required in at least one of the following industries: property management, hospitality, retail, or real estate.
Possess management skills including supervisory, planning, organizing, and coordinating tasks.
Proficient with Microsoft Office products (Word/Excel/Outlook) and Yardi preferred.
High School Diploma or equivalent required. Two or four year college degree preferred.
Minimum two to five years property management experience – depending on number of units.
Work Environment
The Community Manager works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 9 a.m. – 6 p.m. However, office staff is expected to report at 8:50 a.m. for staff line-up. Saturday and/or Sunday work schedule may be required depending on property occupancy. The Community Manager should be flexible and readily available depending on the needs of the property.
Physical Requirements
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work.
Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
EOE/M/F/D/V
#J-18808-Ljbffr