Booz Allen Hamilton
Supplier Services Operations Team Supervisor
Booz Allen Hamilton, Norfolk, Virginia, United States, 23500
Job Number: R0206862
Supplier Services Operations Team SupervisorThe Opportunity:As a professional in Business Services, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal market leaders, suppliers, and leadership to understand needs and gain insight on Business Services performance.Your role as a Supplier Services Operations Team Supervisor is pivotal in meeting our business needs by efficiently managing internal operations. You'll seamlessly coordinate tasks to ensure our objectives are achieved promptly. Your responsibilities will include supervising the Procurement Operations Specialist, enforcing Booz Allen policies, and ensuring quality assurance. Additionally, you'll be managing schedules, overseeing team performance, fostering collaboration, conducting performance reviews, and engaging with suppliers for document renewal, Non-Disclosure Agreement establishment, and serving as an elevated purchase requisition power user responsible for translating and reviewing purchase requisition forms, and fostering seamless communication with stakeholders and suppliers. Due to the nature of work performed within this facility, U.S. citizenship is required.How You'll Contribute:Oversee Procurement Operations Specialist staff in day-to-day operations.Monitor and evaluate team activities to ensure high-quality output, and address and report on escalations from the team and customers.Ensure escalated requests are closed within the required timeframe.Manage team schedules for optimal team coordination between tasks and offer coaching to the team to improve skills and capabilities.Track KPIs and SLAs to measure team productivity.Contribute expertise to continuous improvement initiatives, report on performance updates and operational issues, and provide performance feedback to team members.Monitor procurement systems for expiration due dates of representations and certifications, certificates of insurance, and executive compensation such as COI and FFATA, and issue renewal forms to suppliers to update.Conduct compliance review of documents for accuracy and consistency and resolving errors and omissions with renewals.Use attention to detail when handling urgent requests and maintaining meticulous records.Navigate non-disclosure negotiations with potential suppliers to protect our interests and make wise decisions regarding escalation protocols.Receive, monitor, review, and process purchase requisition forms, entering specified field data into a purchase requisition, confirming accuracy and completeness, and validating appropriate attachments are included prior to submittal.Identify and input applicable Commodity Code on all purchase requisitions.Ensure team compliance with Booz Allen policies and standards.Foster a culture of employee engagement and job satisfaction.You Have:5+ years of experience with procurement and supplier managementExperience supervising a teamExperience using Microsoft Office programs, including Excel, PowerPoint, and OutlookAbility to effectively report performance leveraging reporting tools and data analysisAbility to collect and analyze data from multiple sources, summarize it appropriately, and read and interpret contractual requirementsAbility to identify, research, discuss and resolve administrative and compliance issues independently and as part of a team, set priorities that balance service and control, and manage and track multiple initiativesAbility to identify and drive process improvements forwardAssociate's degreeNice If You Have:Experience negotiating contractual documentsExperience with workflow systems such as ServiceNowExperience with source-to-pay systems such as IvaluaExperience supporting contracts in a fast-paced environmentAbility to work in a fast-paced environment and adapt to changing requirementsAbility to communicate in daily interactions with internal and external clients and within a teamAbility to deliver quality customer service effectively and efficientlyKnowledge of the Federal Acquisition Regulation (FAR)CompensationAt Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $67,600.00 to $154,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.Work ModelOur people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.EEO CommitmentWe're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
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Supplier Services Operations Team SupervisorThe Opportunity:As a professional in Business Services, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal market leaders, suppliers, and leadership to understand needs and gain insight on Business Services performance.Your role as a Supplier Services Operations Team Supervisor is pivotal in meeting our business needs by efficiently managing internal operations. You'll seamlessly coordinate tasks to ensure our objectives are achieved promptly. Your responsibilities will include supervising the Procurement Operations Specialist, enforcing Booz Allen policies, and ensuring quality assurance. Additionally, you'll be managing schedules, overseeing team performance, fostering collaboration, conducting performance reviews, and engaging with suppliers for document renewal, Non-Disclosure Agreement establishment, and serving as an elevated purchase requisition power user responsible for translating and reviewing purchase requisition forms, and fostering seamless communication with stakeholders and suppliers. Due to the nature of work performed within this facility, U.S. citizenship is required.How You'll Contribute:Oversee Procurement Operations Specialist staff in day-to-day operations.Monitor and evaluate team activities to ensure high-quality output, and address and report on escalations from the team and customers.Ensure escalated requests are closed within the required timeframe.Manage team schedules for optimal team coordination between tasks and offer coaching to the team to improve skills and capabilities.Track KPIs and SLAs to measure team productivity.Contribute expertise to continuous improvement initiatives, report on performance updates and operational issues, and provide performance feedback to team members.Monitor procurement systems for expiration due dates of representations and certifications, certificates of insurance, and executive compensation such as COI and FFATA, and issue renewal forms to suppliers to update.Conduct compliance review of documents for accuracy and consistency and resolving errors and omissions with renewals.Use attention to detail when handling urgent requests and maintaining meticulous records.Navigate non-disclosure negotiations with potential suppliers to protect our interests and make wise decisions regarding escalation protocols.Receive, monitor, review, and process purchase requisition forms, entering specified field data into a purchase requisition, confirming accuracy and completeness, and validating appropriate attachments are included prior to submittal.Identify and input applicable Commodity Code on all purchase requisitions.Ensure team compliance with Booz Allen policies and standards.Foster a culture of employee engagement and job satisfaction.You Have:5+ years of experience with procurement and supplier managementExperience supervising a teamExperience using Microsoft Office programs, including Excel, PowerPoint, and OutlookAbility to effectively report performance leveraging reporting tools and data analysisAbility to collect and analyze data from multiple sources, summarize it appropriately, and read and interpret contractual requirementsAbility to identify, research, discuss and resolve administrative and compliance issues independently and as part of a team, set priorities that balance service and control, and manage and track multiple initiativesAbility to identify and drive process improvements forwardAssociate's degreeNice If You Have:Experience negotiating contractual documentsExperience with workflow systems such as ServiceNowExperience with source-to-pay systems such as IvaluaExperience supporting contracts in a fast-paced environmentAbility to work in a fast-paced environment and adapt to changing requirementsAbility to communicate in daily interactions with internal and external clients and within a teamAbility to deliver quality customer service effectively and efficientlyKnowledge of the Federal Acquisition Regulation (FAR)CompensationAt Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $67,600.00 to $154,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.Work ModelOur people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.EEO CommitmentWe're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
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