Zayo Group
Project Manager, Service Delivery
Zayo Group, Oklahoma City, Oklahoma, United States,
Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare, and other large enterprises.
Position Description
The Project Manager position manages Lit and Dark Fiber services Customer projects in one or more of the following product areas:
Waves services
Ethernet Services
IP Services
Fiber to the Tower (FTT) services for Dark Fiber and Lit Services
The Project Manager candidate possesses the following skills and expertise:
Subject Matter advocate for process and program management and driving improvements
Excellent project leadership, critical thinking skills, ability to manage projects to the customer's technical specifications and contract requirements
Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution
Strong system and process knowledge in Lit and Fiber services implementation
Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported
Known as a go-to person/trusted advisor that willingly assists other team members
Ability to define project dependencies, manage project milestones, meet and exceed project KPIs
Key Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally
Responsibilities
End-to-End Project ownership to include project kick-off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members
Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress
Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews
Customer ownership and advocacy; the PM provides 'Voice of the Customer' project feedback
Develop and maintain customer project plans based on contractual requirements and service designs
Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable
Perform and oversee daily PM operational tasks working cross-functionally
Build, maintain, and report operational metrics for end-to-end milestone management
Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. Partner with PM teams to identify new metrics and tracking to drive improvements
Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations
Preferred Qualifications and Expertise
Systems and Processes
Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels
Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling
Communication, Relationship, and Leadership
Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution
Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals
Self-driven and motivated to provide exceptional customer service
Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization
Qualifications
5-10 years of experience in managing Telecom services projects
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
The Base Salary Range: $78,500 - $112,100, commensurate with experience.
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Helping diverse candidates find great careers is our goal. The information you provide here is secure and confidential.
#J-18808-Ljbffr
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare, and other large enterprises.
Position Description
The Project Manager position manages Lit and Dark Fiber services Customer projects in one or more of the following product areas:
Waves services
Ethernet Services
IP Services
Fiber to the Tower (FTT) services for Dark Fiber and Lit Services
The Project Manager candidate possesses the following skills and expertise:
Subject Matter advocate for process and program management and driving improvements
Excellent project leadership, critical thinking skills, ability to manage projects to the customer's technical specifications and contract requirements
Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution
Strong system and process knowledge in Lit and Fiber services implementation
Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported
Known as a go-to person/trusted advisor that willingly assists other team members
Ability to define project dependencies, manage project milestones, meet and exceed project KPIs
Key Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally
Responsibilities
End-to-End Project ownership to include project kick-off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members
Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress
Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews
Customer ownership and advocacy; the PM provides 'Voice of the Customer' project feedback
Develop and maintain customer project plans based on contractual requirements and service designs
Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable
Perform and oversee daily PM operational tasks working cross-functionally
Build, maintain, and report operational metrics for end-to-end milestone management
Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. Partner with PM teams to identify new metrics and tracking to drive improvements
Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations
Preferred Qualifications and Expertise
Systems and Processes
Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels
Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling
Communication, Relationship, and Leadership
Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution
Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals
Self-driven and motivated to provide exceptional customer service
Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization
Qualifications
5-10 years of experience in managing Telecom services projects
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
The Base Salary Range: $78,500 - $112,100, commensurate with experience.
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Helping diverse candidates find great careers is our goal. The information you provide here is secure and confidential.
#J-18808-Ljbffr