External Job Boards
Account Manager
External Job Boards, Atlanta, Georgia, United States, 30383
Your challengeAs an Account Manager, you build and nurture long-term partnerships with our customers. As their trusted point of contact, you regularly meet to evaluate their satisfaction and discuss their current and future needs. Your insights and recommendations provide valuable input to the OMP solution road map. You work to retain customers, enhance engagement, and sustainably expand the customer base.
You are responsible for:
Developing outstanding customer partnerships
focused on the entire customer life cycle.
Building and managing long-lasting relationships
with multiple levels of stakeholders.
Understanding our customers'
industry and business situation , concerns, and needs.
Communicating
your customers' needs and concerns to the internal teams (delivery, marketing, etc.).
Articulating and developing an
account strategy
in line with OMP culture and strategy, including short-, mid- and long-term action plans.
Mapping stakeholders
using organization charts of customer leadership and teams.
Aligning with the project team during all project phases through
optimized governance.
Maximizing customer engagement and retention by increasing
OMP awareness and mindshare
at the customer.
Guiding customers toward
optimal use of the solution
by being the go-to contact after project delivery.
Preparing and running account management meetings
to assess customer needs, review scorecards, and share relevant content.
Negotiating
new areas of business
within existing accounts.
Developing and managing
a short-term and strategic account action plan
that engages with appropriate initiatives at the customer's side.
Balancing and
dynamically prioritizing
multiple customer engagements.
Shaping and managing customer
expectations
through changing relationship stages.
Your teamAs an Account Manager, you'll join the
Commercial team , as part of the Customer Solutions organization. The Commercial team builds and grows our customer base and commercial pipeline, from identifying and qualifying prospects to developing sustainable customer partnerships based on a thorough insight of their industries, needs and ambitions, and OMP's specific value proposition.
Your profile
We are looking for someone who meets the following qualifications:
10+ years of account management experience.
At least a bachelor's degree, preferably a master's degree.
A track record of top performance in supply chain software solutions for manufacturing companies.
The proven ability to build trust from senior-level management and managers.
A customer-centric mindset and an entrepreneurial approach.
The ability to clearly articulate your viewpoint to all levels of customers and management.
Experience with CRM solutions such as Salesforce.com.
Strong ability to lead by example with proficiency in one or more of our core industries.
Soft skills
Customer-focused
Entrepreneurial
Networking expert
Dynamic
Analytical
Problem-solving
Hard skills
Account management
Supply chain knowledge
Experience with CRM systems
Project management
Language skills
Required:
English
A plus:
Any other language
Your future at OMPAt OMP, we're eager to find your best career fit. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.
Many of our team members who start as an Account Manager, grow towards roles in supply chain consulting, advisory, business & market development, or people management.
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You are responsible for:
Developing outstanding customer partnerships
focused on the entire customer life cycle.
Building and managing long-lasting relationships
with multiple levels of stakeholders.
Understanding our customers'
industry and business situation , concerns, and needs.
Communicating
your customers' needs and concerns to the internal teams (delivery, marketing, etc.).
Articulating and developing an
account strategy
in line with OMP culture and strategy, including short-, mid- and long-term action plans.
Mapping stakeholders
using organization charts of customer leadership and teams.
Aligning with the project team during all project phases through
optimized governance.
Maximizing customer engagement and retention by increasing
OMP awareness and mindshare
at the customer.
Guiding customers toward
optimal use of the solution
by being the go-to contact after project delivery.
Preparing and running account management meetings
to assess customer needs, review scorecards, and share relevant content.
Negotiating
new areas of business
within existing accounts.
Developing and managing
a short-term and strategic account action plan
that engages with appropriate initiatives at the customer's side.
Balancing and
dynamically prioritizing
multiple customer engagements.
Shaping and managing customer
expectations
through changing relationship stages.
Your teamAs an Account Manager, you'll join the
Commercial team , as part of the Customer Solutions organization. The Commercial team builds and grows our customer base and commercial pipeline, from identifying and qualifying prospects to developing sustainable customer partnerships based on a thorough insight of their industries, needs and ambitions, and OMP's specific value proposition.
Your profile
We are looking for someone who meets the following qualifications:
10+ years of account management experience.
At least a bachelor's degree, preferably a master's degree.
A track record of top performance in supply chain software solutions for manufacturing companies.
The proven ability to build trust from senior-level management and managers.
A customer-centric mindset and an entrepreneurial approach.
The ability to clearly articulate your viewpoint to all levels of customers and management.
Experience with CRM solutions such as Salesforce.com.
Strong ability to lead by example with proficiency in one or more of our core industries.
Soft skills
Customer-focused
Entrepreneurial
Networking expert
Dynamic
Analytical
Problem-solving
Hard skills
Account management
Supply chain knowledge
Experience with CRM systems
Project management
Language skills
Required:
English
A plus:
Any other language
Your future at OMPAt OMP, we're eager to find your best career fit. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.
Many of our team members who start as an Account Manager, grow towards roles in supply chain consulting, advisory, business & market development, or people management.
#J-18808-Ljbffr