Victory Ranch
Member Services Coordinator - Full Time
Victory Ranch, Park City, Utah, United States, 84060
The Member Services Team is looking for a highly motivated problem solver to assist in members' day-to-day planning needs.
Duties include:
Welcoming members and guests at the reception of The Post building.
Assisting members and guests in planning itineraries via email, phone, or face-to-face.
Performing various administrative duties in planning and executing club events.
Booking and confirming all member/guest reservations, including those for restaurants, activities, transportation, grocery delivery, spa appointments, babysitting, and flower deliveries.
Preparing itineraries.
Placing follow-up calls to members/guests after receipt of the pre-arrival form.
Working with the Ranch Hand to arrange deliveries and transportation.
Attending to any special needs of the guests.
Being aware of local events both on and off property.
Complying with all policies and procedures for the Victory Ranch Club, LLC.
Reporting to work in compliance with the Victory Ranch Club, LLC Uniform and Grooming Standards.
Reporting to shift on time.
Completing tasks and projects delegated by your manager and assisting other departments as business volumes and staff levels permit.
Minimum Requirements:
Hospitality experience preferred.
Must have a valid Driver’s License.
Must be available for weekends and holidays.
Must be able to work weekends, evenings, and holidays.
Service Standards:
Eye contact should be made with every member/guest.
A genuine smile should be offered to every member/guest.
Employees should build rapport with members/guests during any conversation, if the guest responds to the initial statement with a conversational demeanor.
Guest last name is used effectively, but discreetly, as a signal of recognition at least once and not more than twice during any conversation with guests.
Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest’s individual needs.
Victory Ranch is a private four-season community set amidst 6,250 pristine acres with over 4,000 acres of private backcountry wilderness. Located in Kamas, we are just a 10-minute drive from Heber and a 20-minute drive from Park City. Victory Ranch provides a preferred working environment for our valuable employees, as we offer exceptional benefits and perks:
Breakroom with coffee, snacks, ping-pong table, and lunch provided daily.
All employee uniforms are provided.
Golf privileges.
Discounted items from retail and golf shop.
Use of over 20 miles of private hiking and biking trails.
Competitive pay, full benefits package, and 401K option.
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Duties include:
Welcoming members and guests at the reception of The Post building.
Assisting members and guests in planning itineraries via email, phone, or face-to-face.
Performing various administrative duties in planning and executing club events.
Booking and confirming all member/guest reservations, including those for restaurants, activities, transportation, grocery delivery, spa appointments, babysitting, and flower deliveries.
Preparing itineraries.
Placing follow-up calls to members/guests after receipt of the pre-arrival form.
Working with the Ranch Hand to arrange deliveries and transportation.
Attending to any special needs of the guests.
Being aware of local events both on and off property.
Complying with all policies and procedures for the Victory Ranch Club, LLC.
Reporting to work in compliance with the Victory Ranch Club, LLC Uniform and Grooming Standards.
Reporting to shift on time.
Completing tasks and projects delegated by your manager and assisting other departments as business volumes and staff levels permit.
Minimum Requirements:
Hospitality experience preferred.
Must have a valid Driver’s License.
Must be available for weekends and holidays.
Must be able to work weekends, evenings, and holidays.
Service Standards:
Eye contact should be made with every member/guest.
A genuine smile should be offered to every member/guest.
Employees should build rapport with members/guests during any conversation, if the guest responds to the initial statement with a conversational demeanor.
Guest last name is used effectively, but discreetly, as a signal of recognition at least once and not more than twice during any conversation with guests.
Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest’s individual needs.
Victory Ranch is a private four-season community set amidst 6,250 pristine acres with over 4,000 acres of private backcountry wilderness. Located in Kamas, we are just a 10-minute drive from Heber and a 20-minute drive from Park City. Victory Ranch provides a preferred working environment for our valuable employees, as we offer exceptional benefits and perks:
Breakroom with coffee, snacks, ping-pong table, and lunch provided daily.
All employee uniforms are provided.
Golf privileges.
Discounted items from retail and golf shop.
Use of over 20 miles of private hiking and biking trails.
Competitive pay, full benefits package, and 401K option.
#J-18808-Ljbffr