Charter Communications
Senior Account Sales Representative
Charter Communications, Worcester, Massachusetts, us, 01609
Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 50+ doors through door-to-door solicitation, lobby events and by building strong relationships with property managers.
Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience.Meets established objectives relative to sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio.Solicits residential customers through door-to-door solicitation and by building relationships with property management and explains products and services available to same.Generates incremental revenue from existing customers by adding new/additional services or upgrades.Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved.Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions.Attends and actively contributes to sales meetings and training programs.Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting.Collect and account for funds and provide receipts according to Company policy and guidelines.
Required Skills/Abilities and Knowledge
Knowledge of cold call sales skills, persuasion, and clear communication skills.Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.Ability to work outside for extended periods in any season and/or during inclement weather.Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications.Valid driver's license with a satisfactory driving record within Company required standards.Required Education
High School Diploma or equivalent work experience.Required Related Work Experience and Number of Years
Experience in sales or customer service - 1+ year.Preferred Related Work Experience and Number of Years
2+ years sales or relevant work experience.Working Conditions
Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather.Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.).Exposure to moderate noise levels.Must be able to work evenings and weekends.Variable hours: may include weekends, holidays, and split days off.
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Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience.Meets established objectives relative to sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio.Solicits residential customers through door-to-door solicitation and by building relationships with property management and explains products and services available to same.Generates incremental revenue from existing customers by adding new/additional services or upgrades.Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved.Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions.Attends and actively contributes to sales meetings and training programs.Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting.Collect and account for funds and provide receipts according to Company policy and guidelines.
Required Skills/Abilities and Knowledge
Knowledge of cold call sales skills, persuasion, and clear communication skills.Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.Ability to work outside for extended periods in any season and/or during inclement weather.Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications.Valid driver's license with a satisfactory driving record within Company required standards.Required Education
High School Diploma or equivalent work experience.Required Related Work Experience and Number of Years
Experience in sales or customer service - 1+ year.Preferred Related Work Experience and Number of Years
2+ years sales or relevant work experience.Working Conditions
Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather.Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.).Exposure to moderate noise levels.Must be able to work evenings and weekends.Variable hours: may include weekends, holidays, and split days off.
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