Tbwa Chiat/Day Inc
Sales Operations Manager Boston, MA
Tbwa Chiat/Day Inc, Oklahoma City, Oklahoma, United States,
Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer CRM suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.About the RoleThe Sales Operations Manager at Steer is responsible for driving profitable revenue growth by providing end-to-end analytics and operational insights. This role plays a key part in ensuring that Steer’s revenue-driving teams are equipped with actionable data, reports, and strategic intelligence. The Revenue Operations Manager will manage Steer’s comprehensive sales data platform, enabling the sales team to track key performance indicators (KPIs) in real time, such as call volume, talk time, conversion rates, customer retention, average contract size, lead penetration, and historical performance. Additionally, this role will proactively identify trends and generate insights that support data-driven decision-making across the business.The role is hybrid in Waltham, MA and requires 2-3x onsite per week.You WillLeverage sales data, customer trends, and financial information to generate actionable insights and forecasts for revenue optimization.Provide timely and accurate reporting through tools like Hubspot, Snowflake, Tableau, and Looker to meet evolving business needs.Analyze revenue performance, identify trends, and provide recommendations to drive growth and profitability.Collaborate with cross-functional teams, including sales, marketing, and finance, to develop data-driven solutions for operational challenges.Monitor and analyze KPIs that impact revenue, delivering clear scorecards and actionable presentations to stakeholders.Participate in enhancing analytical processes, including automating reporting workflows.Create and manage dashboards and visualizations that translate complex data into digestible formats for both technical and non-technical audiences.Proactively assist the sales team with data requests and create new reports that improve operational efficiency.Lead and mentor a team of two sales analysts to support their growth and achieve departmental goals.Develop and implement revenue operations strategies and processes to drive efficiency and growth.You HaveMust HaveBachelor’s degree (advanced degree in quantitative or business-related fields preferred) or equivalent experience in a relevant field.3+ years of experience in business planning, revenue operations, sales analytics, finance, or a related area.2+ years of experience in leading teams and cross-functional process improvements.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).Expertise in Hubspot or similar CRM platforms.Strong analytical and problem-solving skills, with the ability to build logical analytical frameworks.Excellent communication, negotiation, and presentation skills, both written and verbal.Experience handling sensitive information with sound judgment in what can be shared internally and externally.Ability to develop and present dashboards and PowerPoint presentations to large audiences.Ability to manage multiple projects in a fast-paced and dynamic environment.Ability to commute to the Waltham, MA office 2-3x per week.Nice to HaveSQL queries or similar programming languages.Tableau or other business intelligence software.Join Steer and play a critical role in driving revenue growth through data-driven insights and operational excellence!Interview Process1. Initial Screen - 30min2. HM Interview - 30min4. Executive Interview - 30minCase Study Presentation - 60min5. Reference ChecksWe Offer
100% employer paid medical insuranceFlexible PTO with 15 days minimum401kLearning StipendWFH EquipmentChance to work with the latest technologyA collaborative and innovative work cultureOpportunities for career growth and developmentAt Steer, we value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.Apply for this job
*indicates a required fieldFirst Name *Last Name *Email *PhoneResume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileWhere are you located? *
Select...Do you have unrestricted authorization to work in the United States? *
Select...What are your comp expectations (salary + OTE)? *Are you able to commute to the Waltham, MA office 2-3x per week? *
Select...Do you have experience building reports in HubSpot? *
Select...U.S. Standard Demographic Questions
We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.How would you describe your gender identity? (mark all that apply)
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Select...Do you identify as transgender? (select one)
Select...Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? (select one)
Select...Are you a veteran or active member of the United States Armed Forces? (select one)
Select...Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Steer’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Select...Voluntary Self-Identification of Disability
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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability?
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100% employer paid medical insuranceFlexible PTO with 15 days minimum401kLearning StipendWFH EquipmentChance to work with the latest technologyA collaborative and innovative work cultureOpportunities for career growth and developmentAt Steer, we value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.Apply for this job
*indicates a required fieldFirst Name *Last Name *Email *PhoneResume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileWhere are you located? *
Select...Do you have unrestricted authorization to work in the United States? *
Select...What are your comp expectations (salary + OTE)? *Are you able to commute to the Waltham, MA office 2-3x per week? *
Select...Do you have experience building reports in HubSpot? *
Select...U.S. Standard Demographic Questions
We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.How would you describe your gender identity? (mark all that apply)
Select...How would you describe your racial/ethnic background? (mark all that apply)
Select...How would you describe your sexual orientation? (mark all that apply)
Select...Do you identify as transgender? (select one)
Select...Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? (select one)
Select...Are you a veteran or active member of the United States Armed Forces? (select one)
Select...Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Steer’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Select...Voluntary Self-Identification of Disability
Form CC-305Page 1 of 1OMB Control Number 1250-0005Expires 04/30/2026Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:Alcohol or other substance use disorder (not currently using drugs illegally)Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDSBlind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndromeIntellectual or developmental disabilityMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaShort stature (dwarfism)Traumatic brain injury
Disability Status
Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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