Valid8 Financial, Inc.
Customer Success Manager
Valid8 Financial, Inc., Cheyenne, Wyoming, United States, 82007
Language I/O is seeking an experienced Customer Success Manager committed to delivering exceptional experiences to our enterprise clients.As a Customer Success Manager, you’ll play a pivotal role in ensuring our clients’ success, driving renewals, identifying upsell opportunities, and guiding customers through new use cases.Language I/O delivers secure conversations in any language through the power of AI. With our foundations in customer support translation solutions, we understand, value, and endeavor to deliver exceptional customer experiences at every touchpoint.Join our growing Customer Success team, work cross-functionally with our talented team members, develop deep knowledge of innovative technologies, and facilitate the multilingual business communications that power global enterprise.Responsibilities
Drive adoption and expansion of Language I/O’s products in the customer’s organization via demos, configuration and customization.Supervise the onboarding experience for customers and ensure understanding and adoption of products for best business outcomes.Act as the customer advocate by assisting issue resolution and driving escalations as necessary.Understand our enterprise customers’ key goals and objectives, manage expectations and drive strategic goal alignment.Nurture and develop strong relationships with customers through ongoing and proactive communication, ensuring customer satisfaction and retention rates.Schedule and run business reviews and monitor customer analytics and KPIs.Solicit references, referrals and testimonials from customers.Collaborate internally with product, marketing and sales teams to communicate customer needs to design ideal offerings and features.Manage the customer renewal process and identify upsell opportunities.Requirements
5+ years in a Customer Success role at a B2B SaaS technology companyA bachelor’s degree or higherProven track record of building rapport and relationships at all levelsProven track record of positive retention & expansion ratesUnderstanding of Customer Success metrics such as NRR, GRR, LTV, NPS, etc.Understanding of SaaS and technology-based solutionsExcellent writing and communication skillsAble to effectively prioritize and execute tasks in a dynamic environmentHigh level of organization and attention to detailAbility to learn new concepts quicklyFlexibility to work with team members on different time zones and in different countriesSecond language outside of EnglishExperience working with global customers and team membersExperience with a CSP (Customer Success Platform)Knowledge of Salesforce and/or ZendeskJob salary:
$85,000 – $90,000 DOE
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Drive adoption and expansion of Language I/O’s products in the customer’s organization via demos, configuration and customization.Supervise the onboarding experience for customers and ensure understanding and adoption of products for best business outcomes.Act as the customer advocate by assisting issue resolution and driving escalations as necessary.Understand our enterprise customers’ key goals and objectives, manage expectations and drive strategic goal alignment.Nurture and develop strong relationships with customers through ongoing and proactive communication, ensuring customer satisfaction and retention rates.Schedule and run business reviews and monitor customer analytics and KPIs.Solicit references, referrals and testimonials from customers.Collaborate internally with product, marketing and sales teams to communicate customer needs to design ideal offerings and features.Manage the customer renewal process and identify upsell opportunities.Requirements
5+ years in a Customer Success role at a B2B SaaS technology companyA bachelor’s degree or higherProven track record of building rapport and relationships at all levelsProven track record of positive retention & expansion ratesUnderstanding of Customer Success metrics such as NRR, GRR, LTV, NPS, etc.Understanding of SaaS and technology-based solutionsExcellent writing and communication skillsAble to effectively prioritize and execute tasks in a dynamic environmentHigh level of organization and attention to detailAbility to learn new concepts quicklyFlexibility to work with team members on different time zones and in different countriesSecond language outside of EnglishExperience working with global customers and team membersExperience with a CSP (Customer Success Platform)Knowledge of Salesforce and/or ZendeskJob salary:
$85,000 – $90,000 DOE
#J-18808-Ljbffr